Office Administrator

Type: Full-Time (Open to splitting into two part-time roles based on candidate availability)

Compensation: $18–$30 per hour, commensurate with experience (Entry-level starting at $18–$21; premium rates reserved for candidates with direct CPA firm or advanced office management experience).

Benefits: Comprehensive package included for full-time employees (Medical, Paid Time Off, and Retirement Plan details provided at interview).

Company Description

Dahm, Knapp & Associates, PC is dedicated to creating opportunities for our clients by delivering exceptional assurance, tax, advisory, and other financial services. Driven by a commitment to excellence and backed by over 40 years of industry expertise, we take pride in exceeding expectations and building long-term client relationships. Our mission is to provide reliable, professional services that foster growth and success for those we serve.

Role Description

We are seeking an organized, proactive, and dependable Office Administrator to keep our Hiawatha office running smoothly, efficiently, and professionally. In this role, you will be the backbone of our daily operations: managing administrative processes, maintaining office systems, and providing responsive, high-quality service to our clients.

As a key member of our small team, you will contribute across multiple administrative functions to ensure a productive and welcoming work environment. This role is ideal for someone who thrives in a small professional services office, takes pride in exceptional organizational standards, and can successfully navigate the fluctuating workloads during busy tax seasons.

Key Responsibilities

Front Office & Client Relations

• First Impressions: Greet clients warmly and direct incoming phone calls with a welcoming, professional demeanor.
• Client Care: Deliver exceptional customer service, managing client inquiries and supporting long-term relationships.
• Communication: Draft, review, and manage prompt, professional email correspondence with clients, vendors, and internal staff.

Operations & Administration

• Daily Workflow: Manage incoming/outgoing mail, distribute time-sensitive documents, and maintain accurate internal records.
• Document Management: Organize, sort, and accurately scan high volumes of confidential client documents.
• Office Logistics: Track and order supplies, maintain office equipment, and coordinate internal schedules to keep the workspace efficient.
• Culture & Events: Plan and coordinate internal celebrations and team-building activities to foster a positive workplace culture.

Tech & IT Coordination

• Technical Support: Handle basic computer setups and troubleshooting for common office tools, printers, and scanners.
• IT Liaison: Serve as the primary point of contact for our external technical and IT support vendors.

Qualifications

Required Skills & Attributes

• Integrity: An absolute, unwavering commitment to upholding strict confidentiality regarding all client and firm matters.
• Adaptability: Comfortable shifting priorities on the fly and maintaining a calm, focused demeanor under pressure during busy tax seasons.
• Organization: Exceptionally detail-oriented with proven multitasking abilities.
• Tech Savvy: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning internal software systems.
• Education: High school diploma or equivalent required; an Associate of Applied Science (A.A.S.) in Administrative Management or related business field is preferred.
• Background Check: Must be able to successfully pass a standard professional background check and financial credit check due to the sensitive nature of client data.

Preferred Experience

• Previous experience in a CPA firm, law office, medical office, or similar professional environment preferred.
• Basic IT comfort (understanding local networking and hardware troubleshooting) and experience coordinating with external vendors.

Work Schedule & Environment

• Standard Hours: Monday through Friday 7:45 AM – 5:00 PM.
• Tax Season Hours: Some extended hours may be required during peak tax season (January – April).
• Summer Perk: The office closes on Fridays from Memorial Day through Labor Day!
• Physical Demands: The role involves frequent standing and walking to manage front-desk duties and document handling. Occasional lifting of typical office material boxes (up to 25lbs) may be required.

How to Apply

Please submit a resume and a brief cover letter explaining your interest and relevant experience to View email address on click.appcast.io. Include “Office Administrator” in the subject line.