Customer Service Administrator - Financial Services

Customer Service Administrator - Financial / Legal Services Full Time, Permanent – Manchester City Centre – £30,000 + up to £5,000 OTE We are looking for a First Response Executive / Customer Service Administrator to support clients at the start of their recovery journey. You will be the first point of contact, delivering a professional, empathetic, and informative experience while guiding clients through a complex but rewarding process. Handle inbound phone and email enquiries professionally. Guide clients throughout the recovery process with clear communication. Onboard new clients, transferring their cases to the relevant department. Provide financial insights throughout the process. Ensure all necessary information and documentation is gathered to progress cases effectively. Maintain a high standard of client care while working towards individual and team targets. Requirements Proven experience in customer service, sales or partnerships, ideally within financial or legal industries. Strong communication skills and confidence working independently. Highly organised with a focus on conversions. Proven experience in a target‑driven environment. Experience as a financial services administrator, legal services administrator, client account administrator, case management administrator, or client onboarding administrator. Benefits Competitive basic salary plus uncapped commission and bonus structure. 25 days holiday plus bank holidays. Annual bonus scheme. Regular team socials including summer and Christmas events. Company awards and recognition evenings. We are an equal opportunities employer. #J-18808-Ljbffr