IT Support Specialist

IT Support Specialist

The IT Support Specialist's role is to provide Tier One support to the organization and to ensure the stability, integrity, and efficient operation of the organization's IT systems in support of the core organization functions. This individual will apply proven communication and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of the organization's investments.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Customer Service:

• Provides basic end-user training on systems and software
• Develop a working knowledge of the organization and the company's key functional processes and resources.

Systems Support:

• Recommends the purchase of desktop hardware, software, and accessories
• Inspects, installs, upgrades, configures, and tests new and existing hardware and software systems
• Performs equipment installations and relocations
• Implements the electronic storage policy, including recorded voice logs, system backup tapes, and offsite storage
• Ensures that process documentation exists for all routine and troubleshooting duties

Troubleshooting & Ticket Resolution:

• Ensures timely assessment, resolution, documentation, and communications with end users of issues in the support tracking system
• Troubleshoots, repairs, and works with equipment and software manufacturers to resolve problems on systems including, but not limited to: workstations, computer networks, printers, telephone equipment, videoconferencing systems, data feeds and application software
• Maintains electronic trouble ticket log

Team Duties:

• Assists other IT staff, as required, with general system support throughout the organization
• Be available to perform on-call duty, as needed
• Assists in departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education

Compensation:

• Competitive base salary ranges based on role, level, and location: $20.51-27.75/Hour.

Education and/or Experience:

Must be currently enrolled in Information Technology related program at a college or university. Associate's degree in a related area is desired, combined with 1-2 years of experience in the field or in a related area, or equivalent combination of education and experience.

Certificates, Licenses, Registrations:

Appropriate Microsoft certification highly desired.