AI Support Engineer

Creative G C

Chicago, IL

Job Details:

Role: AI Support Engineer

Location: Chicago, IL (On-site with Hybrid)

Duration: 12 Months Contract

Client: CGC/Sidley

Visa: US Citizen

Pay Rate: $45-$50/hr. on 1099 all inc

Job Summary:

The AI Support Engineer will provide the day-to-day operational support function and act as the primary technical resource for user issues.

Key Responsibilities will include:

L1/L2 ticket triage and resolution
User troubleshooting and usage support
ChatGPT, Claude and Copilot issue diagnosis
Access and configuration troubleshooting
Incident management and escalation
Root-cause analysis for recurring or complex issues
Coordination with the Platform Administrator and Engagement Lead
Coordination with OpenAI, Anthropic and Microsoft support where required
Accurate ticket documentation
Identification of recurring issues and corresponding knowledge-based updates

Experience and Education:

Bachelor's /master's degree in CS or equivalent.
Should have 8+ years of required experience.

Apply

Vacancy posted 1 day ago

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