SERVICE ADVISOR Infiniti of Springfield Missouri

Job Description

Job Description

Skilled Service Advisor (Rotating weekends, one Saturday per month/closed Sunday)

Infiniti of Springfield 

Springfield Mo

Reliable Chevrolet, one of the leading automotive dealerships in Springfield Mo, is seeking a skilled and motivated Service Advisor to join our dynamic team. If you are passionate about automobiles, customer service, and enjoy working in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Customer Service Excellence: Provide exceptional customer service by actively listening to customer concerns, addressing inquiries, and ensuring a seamless service experience.
• Vehicle Diagnostics: Work closely with customers to accurately identify vehicle issues and provide detailed explanations and repair recommendations.
• Service Coordination: Coordinate and schedule service appointments to ensure an efficient workflow in the service department. Collaborate with technicians to ensure the timely completion of repairs.
• Documentation: Maintain accurate records of customer interactions, vehicle service history, and repair orders. Ensure all paperwork is complete, detailed, and compliant with dealership standards.
• Upselling and Recommendations: Promote additional services and products tailored to customer needs to enhance their vehicle's performance, safety, and longevity.

Qualifications:

• Experience: Previous experience as a Service Advisor in an automotive dealership is highly preferred.
• Communication Skills: Excellent verbal and written communication skills are essential. Ability to explain complex technical issues to customers in an understandable manner.
• Technical Knowledge: Basic understanding of automotive systems and components. ASE certification or similar technical credentials are a plus.
• Customer Focus: Strong meretriciousness approach, with a commitment to providing the highest level of customer satisfaction.
• Team Player: Ability to work collaboratively with service technicians, parts department, and other colleagues to deliver exceptional service.
• Computer Proficiency: Proficient in using automotive service software and basic computer applications.

What We Offer:

• Competitive Salary: We offer a competitive salary package commensurate with experience and skills.
• Training and Development: We invest in the continuous training and development of our employees to enhance their skills and expertise.
• Benefits Package: Comprehensive benefits package including health insurance, retirement plans, and employee discounts on vehicles and services.
• Positive Work Environment: Join a friendly and supportive team that values collaboration, professionalism, and mutual respect.

If you are passionate about automotive service and have the skills to excel in this role, please submit your resume or apply in person at our dealership located at 3655 S Campbell, Springfield, MO. Join Infiniti of Springfield with Reliable Chevrolet and be a part of our commitment to providing outstanding service to our valued customers. Reliable Chevrolet is an equal opportunity employer.