Information Technology (IT) Manager

IT Manager

At Unifeye Vision Partners (UVP) our mission is simple: to partner with leading eye care practices and support them in their quest to improve the quality of their patients' lives. We are building the leading, nationally recognized integrated eye care community in the country through these partnerships and our commitment to upholding our mission and core values. UVP has an opening for an IT Manager for our Twin Cities practices - Minnesota Eye Consultants & Northwest Eye.

The Information Technology (IT) Manager is responsible for leading and managing the IT function across the Twin Cities region of Minnesota and for all aspects of IT services. Oversight includes planning for IT services necessary to support organization priorities and goals, implementation of new capabilities, project and IT department leadership, support of current operations, and IT system performance and services to meet the operational and team member needs. Starting pay is $80K-110K/year.

Essential Responsibilities and Duties

• Uses knowledge of systems analysis, workflow planning, clinical and business requirements, and translates them into functional specifications and delivery of IT services. IT service functions include telephones, network, server, workstation, wireless, and other related infrastructure services.
• Manages an IT helpdesk and Helpdesk Software system. Acts as escalation point for the IT team and leverages external resources as needed.
• Manages all software applications, including reporting functions.
• Manages system integration and data sharing across systems.
• Leads and develops teamwork across the organization for the design, build, implementation, and support of the electronic medical record and practice management systems.
• Leads complex implementation projects across multiple departments and multiple locations.
• Communicates effectively with team and with all levels of team members across the organization; anticipates their needs when possible.
• Communicates effectively with end users that is timely, provides clarity, and with the ability to translate technical terminology for non-technical audiences.
• Prepares team members to adopt new workflows and tools and uses change management leadership skills in the execution.
• Manages operations and contingency planning for IT.
• Uses evaluation and quality measures to monitor service effectiveness as well as the application of Healthcare IT best practices.
• Manages service agreements and contracted service providers; communicates effectively with service partners to maintain productive working relationships.
• Applies current and evolving IT security standards, applicable privacy laws, HIPAA, and Meaningful Use standards.
• Creates a high-performance IT team, including direction and support for IT team and direct reports. Identifies performance issues and seeks resolution.
• Other duties as assigned.

Leadership Responsibility

This position of leadership requires the responsibility for the overall direction, coordination and evaluation of department. Carries out supervisory responsibilities in accordance with company policies, procedures, and applicable laws. Includes, but not limited to, budgeting, hiring, performance reviews, team member development, timecard approval, plans, assigns and directs work, pay recommendations, coaching, counseling, and discipline, addresses issues and concerns, facilitates conflict resolution, and models UVP's code of conduct and mission commitments at all times.

Education & Experience Requirements

• Bachelor's degree (B.A.) from four-year college or university.
• Three to five years' related experience and/or training required.
• Patient care/clinic operations and electronic medical records systems experience preferred.
• Knowledge of adult learning and modern training delivery methods.
• Skilled with project management.
• Demonstrated ability to identify value and benefits of technology.
• Openness to coaching and ability to learn quickly.
• Knowledge of and experience with IT security standards, applicable privacy laws, HIPAA, and Meaningful Use standards.
• Act in a manner of integrity which is consistent with UVP's core values, demonstrating respect for the company and its team members, while maintaining a constant focus on meeting and exceeding customer expectations.
• Technical Skills Required:
• Background in implementation and support of networks and equipment.
• Experience in deploying Cloud systems (AWS/Azure/Google).
• Exchange/Active Directory/DNS/DHCP Administration.
• Windows Server Administration.
• Microsoft SQL server support and basic administration.
• Experience in environment with EMR and Practice Management systems.

Benefits

• Health Insurance (medical, dental, vision, HSA)
• Paid Time Off (PTO)
• Holiday Pay
• 401K Retirement Savings Plan
• Other Benefits: Accident, Hospital Indemnity, Critical Illness, Life/AD&D, Disability, Commuter, Dependent Care, Adoption & Surrogate, Pet Insurance
• Employee Assistance Program
• Employee Discounts

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.