Quality Assurance & Training Lead (Contact Center)
Educational Federal Credit Union
Educational Federal Credit Union is seeking a QA & Training Admin to oversee quality assurance and training across the Member Contact Center. The role involves monitoring member interactions via calls, emails, chats, texts, and other channels, providing coaching to improve performance and ensure regulatory compliance. The incumbent will work closely with MCC leadership to identify trends and recommend process improvements. #J-18808-Ljbffr Educational Federal Credit Union
Vacancy posted 1 day ago
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