General Manager

Maman is a French bakery, café and leading lifestyle brand founded in 2014 by owners Elisa Marshall & Benjamin Sormonte, with locations across North America and Canada. Inspired by family traditions, and the highest quality ingredients, Maman offers a selection of delicious baked goods including their famous nutty chocolate chip cookie, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. In addition to hosting intimate events, Maman has partnered with leading brands for partnerships and activations. From baby showers and birthday parties to engagements, they help celebrate customers & create beautiful memories. What you’ll do: Report directly to your regional director and culinary director, and effectively communicate with them regarding team and restaurant needs Accountable for profitability of the store by growing sales and controlling cost of goods & labor costs Impeccable understanding of your restaurant’s financial results and motivate your team to constantly go above and beyond Target the areas of excess cost; work with Maman office team to maximize profitability without compromising guest experience Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability Lead a team of front of house and back of house staff (approx. 25 people) 75% of your time spent on the floor completing tasks that your team completes, and 25% of your time will be spent on scheduling, ordering, inventory and emailing and reporting with the back office team Review daily time punches on Harri; address time clock abuse via coaching and/or documentation Work with the Maman office team towards the development and implementation of new SOPs, menu launches, marketing initiatives, events, training etc. Follow performance review documents provided by Regional Directors and lead monthly performance reviews for all team members Identify and share staffing needs with Regional Directors On-going training, coaching and development of current staff, including management team in FOH & BOH Ensure all new hires are fully onboarded in Harri prior to coming in for their first training shift Ensure that all food and beverage products are consistently prepared and served according to Maman’s recipes, portioning, and plating standards Take ownership of the cafe spaces aesthetics Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests Investigate and resolve any guest concerns What we're looking for: You have minimum 3 years leadership experience Familiarity using Toast, Harri & working with 3rd party delivery apps You take complete ownership of your team, restaurant and everything needed to provide the best experience to customers You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated You ensure food and safety at all times, and own a valid food handler’s certificate Work a flexible schedule that will include weekends, holidays, special events, and/or occasional emergencies as needed Hospitality is your passion, you make a point of keeping up with the latest industry trends Quality, esthetics & top notch customer experience is a non-negotiable for you You make people feel good—your team and guests alike. You lead by example You learn quickly and are able to adapt to maman’s unique culture Smart, no ego, upbeat, friendly, & efficiency oriented If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way What's in it for you: Join a fast-growing company committed to not just serving the best cookies & coffees but building a national brand Competitive salary and growth opportunities within a fast-growing brand 2 weeks PTO & healthcare benefits, 401k and commuter benefits & sweet perks for always going the extra mile and living our values Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible A company culture where we roll up our sleeves, support one another, and celebrate shared success #J-18808-Ljbffr Maman NYC