Customer Service Rep

Customer Service Representative

ATA Services, Inc., is looking for a customer service rep for Colorado's Office of Economic Security, Division of Food and Energy Assistance Program. This role is full-time, 3 months in duration, hybrid (1 day in office).

Primary Duties and Responsibilities:

• Voicemail transcription
• Responding to live calls from Summer EBT clients
• Processing Summer EBT card replacement requests for clients
• Calling Summer EBT clients to gather information for follow-up
• Supporting walk-in Summer EBT clients in-person
• Escalating complicated client requests to the Summer EBT team as needed
• Data entry into spreadsheets

Minimum qualifications:

• Familiarity with excel or Google sheets
• Familiarity with communication methods (email, voicemail, phone call, virtual conferencing)
• Ability to communicate clearly to provide effective customer service to clients

Preferred qualifications:

• Experience with ebtEDGE system
• Experience with Colorado Benefits Management System (CBMS)
• Familiarity with Summer EBT program
• Spanish speaking

ATA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.