Quality & Food Safety Systems Specialist New Nashville, TN

Quality & Food Safety Systems Specialist Nom Nom delivers delight to your dog’s day. We’re driven by a deep love for dogs and a commitment to their well-being, and are guided by a simple yet powerful philosophy: to provide pups with meals that mirror the devotion, attention, and care that they give us. Our variety of real good, feel good meals burst with vibrant ingredients and tasty textures. They’re prepared, portioned, and packaged in our very own kitchens, and personalized all the way down to the calorie to meet the unique needs of every dog we serve. Board-certified veterinary nutritionists and world-class scientists have made sure of that, by ensuring maximum nutrition from all of our recipes while advancing dog health at large. Join us on our journey to push boundaries and innovate relentlessly, in order to create the most exciting dog food ever. You’ll be part of a world where passion meets nutrition, and every tail wag is a testament to our dedication to dogs—and the people that love them. QFS Systems Specialist – Nom Nom Nom Nom is improving the lives of dogs everywhere. One meal at a time. We deliver real, good food for dogs — real, beautiful, droolworthy food, crafted by our on-staff Board Certified Veterinary Nutritionists, and prepped, mixed and portioned in our very own kitchens. Personalized all the way down to the calorie, each meal is formulated to meet the unique needs of every pet we serve. Our Board-Certified Veterinary Nutritionists and staff of world-class scientists make sure of it, researching, studying and innovating nonstop to ensure maximum nutrition from all of our recipes while advancing pet health at large. We’re a team of pet lovers (duh), complacency crushers (you bet) and doggedly-determined experts (woof) that pride ourselves on serving up the best food possible for our four-legged family. We take absolute ownership over everything we do, persistently pushing one another toward creative solutions to complex problems. With a healthy serving of fun when time permits. The PH&R / Customer Complaints & CI -PCQI manages the Hold and Release processes (mock recalls, review of analytical reports, general hold disposition management in collaboration with site Q&FS Manager and other members of the site teams). Management of reported consumer/customer complaints to constantly improve products and increase satisfaction and key contact with markets. Build out Continuous Improvement Program for Q&FS: By using six sigma processes and tools and strong knowledge of 5S, Visual Management, Standardized Work, Daily Management Systems, Flow / Pull, Value Stream Mapping and Improvement through Kaizen. RESPONSIBILITIES: Daily Verification of holds and Micro/FS hold reconciliation. Update daily hold tracker and ensure estimated dates are updated daily. Ensure compliance with all Mars Q&FS Standards to control non-conforming products. FP PCQI Record review Manage KPI regarding TAT of held product and dispositions. Ensure process gaps are escalated for mitigation in Record Review and H&R Process Participate in RCA and incident management. Provide input to Food Safety Team about Non-Conforming Product trends. Coordinate review of results to support disposition. Daily PH&R release based on PCQI criteria. Ensure all records are maintained for traceability of held & released Finished Product. Ensures communication with external warehouses for FP holds. Complete all necessary traceability exercises per requirements. Ensure traceability of all samples, record and disposition. Drive Product improvement to promote continuous improvement in customer satisfaction. Complaints Management and CAPA incident Management related to customer complaints. Participate in morning meetings and all provide all necessary records. KPI’s Tracking Consumer Complaints Reporting and Management Review. Provide Communication and information to sites and associates. Drive TAT, Response time on Customer Complaint investigations & PRIMP resolutions. Monitoring and analysis of KPI and CPT (complaints per thousand) to drive improvement through RCA Foster collaborative relationship between manufacturing and market units Attend FP monitoring Mgt (formulations) focus on top 3-5 Complaint Investigation Coordinate/Escalate. CC data in both Mars and/or Nom Nom complaint tracking systems. Interface with customer care team Collaborate with Customer Experience Team to align goals and strategies. Participating in site TLT Deep dive on customer complaints In depth investigations into trending issues, initiate PRIMP’s when applicable. Other duties as assigned. Qualifications: College Diploma /University degree in science or equivalent level of experience. Knowledge of Quality & Food Safety Systems, along with Analytical and problem-Solving Skills. 3–5 years of work experience in a Food manufacturing environment. Experienced in auditing, quality systems, and laboratory techniques. Knowledge of computers and MS office along with knowledge of Quality and Food Safety Systems. High interpersonal and communication skills foster the ability to build trust and rapport with employees at all levels. Proficiency in Google Workspace, Microsoft Office Suite, power BI, and spreadsheet tools Competency Analytical Responsible Curious Results Driven Team Player

BENEFITS:

Competitive pay Associate Discount Medical, Dental, Vision, Prescription and much more Health Savings Account and FSA 401K with a match to 4% We pay 100% of Short Term and Long-Term disability Life Insurance Paid holidays and vacation Formal training and opportunities for career progression Nom Nom embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Nom Nom is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Nom Nom embraces inclusion, diversity, and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Nom Nom is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Apply for this job * indicates a required field First Name * Last Name * Email * Phone Country * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Current Street Address * Current City * Current State * Select... Current County * How did you hear about this role? * Select... Select... Have you ever worked at Nom Nom in the past either as an employee or through a staffing agency? * Select... Are you a current employee of any of the Mars, Incorporated family of companies ("MARS") * Select... If you are a current MARS employee, please provide the name of your line manager. Have you ever worked at any of the Mars, Incorporated family of companies ("MARS") in the past? * Select... Are you authorized to work in the U.S.? * Select... Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? * Select... What are your base salary expectations (annually)? * Select... Were you referred by a current Nom Nom employee? * Select... If yes, please provide the first and last name of the associate U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. How would you describe your gender identity? (mark all that apply) Select... How would you describe your racial/ethnic background? (mark all that apply) Select... How would you describe your sexual orientation? (mark all that apply) Select... Do you identify as transgender? (select one) Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (select one) Select... Are you a veteran or active member of the United States Armed Forces? (select one) Select... #J-18808-Ljbffr NomNomNow, Inc.