IT Coordinator

The pioneer in forensic utility bill auditing. Since 1991 we've recovered $700M+ for 16,000+ commercial buildings - on pure contingency. No recovery, no fee. As we grow, we need someone to own the day-to-day IT work that keeps our small technology team running.

This is a technical, hands-on role, not a helpdesk-only position. You'll be the first point of contact for IT support and vendor issues, and you'll work directly alongside our developers - supporting testing, catching issues early, and picking up technical work as your capacity and skills grow. Reports to the Technology Lead.

WHAT YOU'LL DO

Responsibilities
• Handle day-to-day IT support requests - M365 account setups, email configuration, access and permissions, hardware/software troubleshooting - as the first point of contact for the team.
• Serve as the primary point of contact for IT vendor communication - hosting, infrastructure, and software vendors.
• Maintain JIRA hygiene on IT and development tickets: creation, grooming, and status accuracy.
• Work hands-on alongside our developers - supporting testing and validation, executing test cases, and tracking issues through to resolution.
• Track and follow up on open IT tickets and requests, keeping response times tight.
• Maintain IT systems documentation - access lists, configurations, runbooks - keeping it current.

Requirements
• 4+ years of experience in IT support or systems administration.
• Hands-on experience administering Microsoft 365 - user/email account management, access control, basic troubleshooting.
• Experience working with JIRA or a similar ticketing/work-tracking tool.
• Comfortable communicating directly with external vendors on technical and account matters.
• Basic understanding of testing/QA practices - able to execute test cases and document issues clearly.
• Experience with AI-assisted tools such as Claude Code is preferred.
• Strong organizational skills and follow-through; comfortable managing multiple concurrent requests.
• Excellent written and verbal communication, comfortable working directly with developers on technical issues.

NICE TO HAVE

Preferred Qualifications
• Exposure to the Power Platform (Power Automate, Power Apps).
• Exposure to Dynamics 365 CRM or another CRM platform.
• Interest in growing into more hands-on development or scripting work over time.

Benefits

Benefits: 401(k) with company match, health/dental/vision insurance, paid time off, and 11 paid holidays.