Assistant Property Manager

Job Description

Job Description

Location: Boston + Somerville, MA

Type: Full-time

Reports to: Property Manager and VP of Real Estate

Role Summary

Rafi Properties is seeking a full-time on-site Assistant Property Manager to support day-to-day upkeep, maintenance, and operational excellence across Rafi’s commercial and residential assets. This role is highly tenant-facing and ideal for someone with property management and/or construction management experience who enjoys problem-solving, coordinating vendors, and keeping buildings running smoothly—while delivering an excellent tenant experience. While we believe in a flexible work schedule at Rafi. However, the expectation is that this role is 100% onsite serving the day to day needs of our assets and tenants.

Key Responsibilities

Building Operations + Preventative Maintenance

• Support daily property operations ensuring spaces are safe, clean, and well-maintained.
• Implement and track preventative maintenance programs (HVAC, elevators, fire/life safety, roofs, plumbing, electrical, etc.).
• Conduct routine inspections of common areas, back-of-house spaces, and building systems; document issues and coordinate resolution.
• Maintain operational logs, service records, warranties, and equipment inventories.

Work Orders + Service Requests

• Triage and respond to tenant service requests with urgency and clear communication.
• Create, assign, and track work orders; follow through to completion and confirm tenant satisfaction.
• Identify recurring issues and recommend long-term solutions.

Vendor + Contractor Management

• Coordinate and supervise vendors/contractors for repairs, maintenance, janitorial, landscaping, pest control, and specialty trades.
• Obtain proposals/bids, review scopes, confirm insurance/COIs, and support vendor onboarding.
• Monitor vendor performance and quality; ensure work is completed on time, safely, and to spec.

Light Project / Construction Coordination

• Support small capital projects and tenant improvements (painting, flooring, minor buildouts, repairs, signage, punch lists).
• Assist with scheduling, site coordination, and progress tracking across multiple active workstreams.
• Help enforce jobsite expectations (cleanliness, safety, minimizing tenant disruption).

Compliance, Safety + Building Standards

• Support compliance with fire/life safety requirements, inspections, and documentation.
• Assist with incident reporting and follow-up; help maintain safe pathways and accessible common areas.
• Ensure building standards are met across common areas and exterior conditions.

Administrative + Budget Support

• Assist with tracking operating expenses, vendor invoices, and cost coding for building operations.
• Support monthly reporting on work orders, preventative maintenance completion, vendor performance, and recurring issues.
• Help maintain property binders, digital files, and SOPs.

Qualifications

• 2–5+ years of experience in property management, facilities management, construction management, or building operations (commercial/industrial preferred).
• Experience working for a property management company, real estate owner/operator, or developer strongly preferred.
• Working knowledge of building systems (HVAC, plumbing, electrical, fire/life safety); comfortable coordinating multiple trades.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Clear, professional communication with tenants, vendors, and internal stakeholders.
• Proficiency with work-order systems and basic tools (Google Workspace/Microsoft Office); Yardi, Building Engines, or similar a plus.
• Ability to walk properties, lift up to ~50 lbs as needed, and occasionally respond to urgent issues after hours (as scheduled).
• Valid driver’s license preferred.

Why Rafi Properties

Rafi is a global real estate owner, operator and investor with HQ in Boston and Hong Kong. We believe today’s market rewards those who can think institutionally while acting nimbly. We move with urgency when opportunity presents itself and exercise patience when long-term value demands it. In a rapidly changing world, flexibility, discipline, and a long-term mindset are core to how we create alpha — and to the people we look to build with us.