Paint/Hardware Customer Service

Retail Sales Associate Paint & Hardware Department

Mead Lumber Company is a leading provider of products for professional contractors, builders, and remodelers. With 50+ operating locations across nine Midwestern states, we are proud to be 100% employee-owned and ranked as the 12th largest building material supplier to professional builders in the U.S. At Mead Lumber, we strive to create a team that works and succeeds together every day in an authentic, team-oriented setting.

Why Join Us?

• Employee Ownership: As a 100% employee-owned company, you will have a stake in our shared success.
• Work-Life Balance: Enjoy flexible scheduling options that support your lifestyle.
• Career Growth: We are committed to your professional development, providing ongoing learning and advancement opportunities.

Job Summary: As a Retail Sales Associate Paint & Hardware Department, you will provide excellent customer service by assisting customers with paint, hardware, and home improvement products. You will help customers find the right products, answer questions, offer recommendations, and ensure the department is stocked, organized, and ready to serve customers.

Pay for this role: $14.00 to $18.00 an hour depending on experience.

Key Responsibilities:

• Understand customer needs and provide appropriate product recommendations.
• Assist customers with selecting paint, stains, hardware, tools, and other home improvement products.
• Mix and tint paint to customer specifications while ensuring color accuracy and quality.
• Process sales transactions accurately and efficiently.
• Pull appropriate products from the sales floor or warehouse to stock shelves and set up displays while maintaining a presentable, in-stock position.
• Locate hardware items and assist customers in finding the correct products for their projects.
• Perform basic screen repairs, including replacing screen material and spline as needed.
• Maintain a clean and organized store appearance.
• Receive, stock, and price merchandise according to company standards.
• Handle customer inquiries, complaints, and returns in a timely and efficient manner.
• Remain knowledgeable on products offered and discuss available options.
• Stay updated on industry trends and product knowledge to effectively assist customers.
• Comply with inventory control procedures.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.

Desired Skills, Knowledge, and Qualifications:

• Construction, hardware, paint, or retail sales experience preferred.
• Reliable, self-motivated, and punctual.
• Friendly, outgoing personality with a passion for helping customers find the products they need.
• Strong customer service, communication, and customer resolution skills.
• Basic math skills and ability to accurately handle cash transactions.
• Computer knowledge, including Point of Sale (POS) system experience.
• Problem-solving and multitasking skills.
• Detail-oriented with the ability to work independently and as part of a team.
• Ability to lift up to 50 pounds repeatedly.
• Ability to stand for 10 or more hours per day.

Once eligible, you will participate in our ESOP (Employee Stock Ownership Plan), a unique benefit that can provide a financial source for your future/retirement that very few companies offer. We also offer our employees competitive pay as well as the benefits listed below:

• Medical, Dental, and Vision Plans
• 100% Employer Paid Group Term Life, AD&D, and STD
• Additional Voluntary Life, AD&D, and LTD
• Paid Time Off & Holiday Pay
• Flexible Spending Accounts
• 401(k) Plan
• Scholarship & Tuition Assistance Programs
• Employee Assistance Program

Equal Employment Opportunity: Mead Lumber Company is an Equal Employment Opportunity Employer. We consider applicants for all positions without regard to race, color, sex, ethnicity, national origin, religion, gender, age, pregnancy, marital status, veteran's status, sexual orientation, genetic information, disability, or any other protected basis prohibited by law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.