Telehealth Specialist Transfer Center

Description & Requirements

At St. Luke's, we are committed to building a workplace grounded in collaboration, inclusion, and respect-where every team member feels valued and supported. Our mission to deliver exceptional, patient-centered care begins with investing in our people. With competitive pay and benefits, opportunities for growth, and a strong sense of community, St. Luke's is a place where you can build a career with purpose.
Telehealth Specialist - Transfer Center

Part-time| 12-Hour Shifts 2 a week

• Wage: $17.32 - $19+ per hour (based on experience)
• Shifts: 7:00 PM to 7:00 am (2 days a week 12-hour shifts)
• Schedule: Variable, including weekends and holidays

What You'll Do

As a Telehealth Specialist in the Transfer Center, you will play a critical role in supporting patient flow and care coordination across all four St. Luke's locations. This is a non-clinical role with no direct patient contact, but it is essential to ensuring timely, efficient transfers and bed placement.

In this fast-paced, high-volume environment, you will collaborate closely with nurses, physicians, and operational teams to manage transfer requests and support seamless transitions of care.

Key responsibilities include:

• Coordinating Patient Transfers: Support the movement of patients across facilities in collaboration with clinical teams.
• Managing Bed Placement: Assist with timely and accurate bed assignments across the health system.
• Handling High-Volume Calls: Manage incoming transfer center calls and communicate critical information clearly and efficiently.
• Operational Support: Maintain accurate documentation and support administrative workflows within the Transfer Center.
• Interdisciplinary Collaboration: Partner with nurses, physicians, and other care team members to resolve issues and ensure smooth coordination.

Ideal Candidate

• Healthcare Experience Preferred: Background in healthcare, patient access, or care coordination is strongly valued.
• Strong Communicator: Able to communicate clearly, professionally, and calmly in a high-pressure environment.
• Problem Solver: Comfortable prioritizing tasks, adapting to change, and troubleshooting in real time.
• Team-Oriented: Enjoys working collaboratively with multidisciplinary teams toward shared goals.

Qualifications

• Education: High School Diploma or equivalent required
• Experience: Minimum of six (6) months of customer service or administrative experience required
• Licenses/Certifications: None required

What's In It For You

At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.


St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.


*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.