Clinical Data Coordinator I

Clinical Data Coordinator I

Ensures the validity and accuracy of Health Outcomes Centers (HOC) patient data by providing timely and accurate data collection under the direction and guidance of the Department Director.

Duties and responsibilities include:

• Working closely with medical providers and pharmacy teams to ensure prior authorization approval for specialty medications.
• Managing the tracking and collection of clinical data from multiple sources.
• Maintaining accurate patient status tracking through HIPAA compliant electronic databases.
• Responding to phone calls from patients, medical providers, and clinical staff members in a timely fashion.
• Conducting patient outreach calls.
• Capturing patient data using registry-specific case report forms (CRFs).
• Reviewing and answering queries regarding case report forms (CRFs) within a timely fashion.
• Preparing for next day clinic by identifying appointment types and chart preparation. Updating pre-registering patients and screening patients for program eligibility.
• Managing patient enrollment and reporting issues to HOC Director.
• Escalating major issues with study sites or patients to HOC Director.
• Providing exceptional customer service internally and externally. Greets each customer with appropriate introduction. Address concerns prior to end of interaction. Assists with other departments as needed.
• Performs other related duties as assigned.

Job qualifications:

• High school diploma or equivalent required.
• Minimum one (1) year experience in healthcare required.
• Bachelor's degree in life sciences or related field highly desirable.
• Medical office experience preferred.
• Customer service skills required.
• Experience with EMR/EHR preferred.
• Experience with prior authorization preferred.
• Data entry experience required.
• Bilingual in English and Spanish preferred.
• May need to travel using personal vehicle.
• Scheduled hours and/or work locations are subject to change.

Physical activities and requirements:

• Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects.
• Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly.
• Hearing: Able to hear average or normal conversations and receive ordinary information.
• Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers.
• Visual: Average, ordinary, visual acuity necessary to prepare or inspect documents or other materials.
• Physical: Sedentary work; sitting most of the time. May have to lift folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 lbs.

Education:

High School/GED or better in General Business.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.