Community Affairs Manager

Responsibilities Under the direction of the Community Affairs Director, the Community Affairs Manager is responsible for development, outreach, and strategic planning involved in public relations, media relations, and a range of community engagement initiatives, programs, and services. Acts as a daily manager for the Community Affairs Department (e.g., schedule and assign tasks; train employees; receive employee complaints; attend or participate in meetings in which policy questions are reviewed or discussed; etc.). Work with the Community Affairs Director to promote a positive, proactive relationship with the media and serve as a secondary Public Information Officer when needed; assist in monitoring of and adherence to the City brand among all City departments and among external entities when and as necessary; support City departments and divisions, their functions, operations and services in communication activities including but not limited to graphic design, writing, editing and marketing and electronic communication (website, social media and new and emerging technologies). Lead the City’s storytelling and story‑mining initiatives to uncover and elevate compelling community narratives that strengthen and authenticate the City’s brand. Support communication and marketing needs of the City Manager’s Office; directly manage strategic and tactical implementation of communication objectives for municipal utilities (electric, water, fiber, etc.), planning and development (roads, construction, infrastructure, etc.) and public service (green initiatives, recycling, etc.). Assist in the development and management of special events; act as one staff manager and editor of a bi‑monthly magazine. Assist in monitoring of and adherence to the City brand among all City departments and among external entities when and as necessary. Create various graphic design, writing and editing and marketing and electronic communication products for the City’s departments and divisions. Assist in the management of customer service aspects of the City’s operations; update the online events calendars; support internal communication initiatives; assist in the development and execution of advertising both print and electronic media; perform primary and secondary research as needed to determine communications and broad customer service benchmarks citywide. Meet all job safety requirements and all applicable safety standards that pertain to essential functions; must demonstrate regular and predictable attendance; maintain required licenses and/or certifications. Perform other duties as assigned. Equipment Operated Personal computer, printers, copier, telephone, and other standard business office equipment, and computer software (e.g., Microsoft Office, Google Office Suite, and other applicable computer software). Physical Requirements / Work Environment Has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); works in or around crowds; has contact with potentially violent or emotionally distraught persons; this is considered sedentary work and the employee must demonstrate the ability to perform the physical demands required of the position in accordance with the U.S. Department of Labor’s physical demands strength ratings. In cases of emergency, unpredictable situations, and/or department needs, may be required to lift, push, pull, and/or carry objects heavier than D.O.L. strength ratings recommend. Example of Acceptable Qualifications Possession of a bachelor’s degree in Public Relations, Journalism, Public Affairs, or a related field of study. Over five (5) years in public relations/strategic communication planning, including social media management. Must possess and maintain a valid State of Ohio driver’s license and must remain insurable under the City’s vehicle insurance policy. Any combination of education, training, and/or experience equivalent to the minimum qualifications stated above. Knowledge, Skills, and Abilities Knowledge of: safety practices and procedures; office practices and procedures; marketing; desktop publication applications; graphic design; e-communication; multi-media productions; website design; radio/television communication. Skill in: word processing; basic computer operation; writing; editing; public speaking; presenting; written and verbal communication; public relations; marketing; problem solving. Ability to: demonstrate professionalism; build and maintain a high level of trust and credibility with the media, community members, and district staff. #J-18808-Ljbffr City of Westerville