Part-Time Customer Service Representative

Job Description

Job Description

Company Description

**This is a part-time position**

The Animal Emergency Clinic of Springfield provides emergency and critical care services when they are needed most. Our clinic is proudly supported by the Springfield veterinary community and is operational during hours when most regular veterinary practices are closed. 

We are committed to collaborative, high-quality medicine. You can trust that our highly trained team delivers the best and most up-to-date emergency care possible for every patient that walks through our doors. We are open 24/7 to attend to emergencies as quickly and efficiently as possible.

Check out more about us by clicking here!

Job Description

Job duties include, but are not limited to:

Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

We are looking for a:

• Compassionate, calm team player with a positive attitude.
• Consistent punctuality and reliability in adherence to scheduled shifts.
• Availability to work weekends.
• Ability to use cleaning materials and equipment with skill and efficiency. 
• Perform moderately heavy physical labor (large dogs, bags of litter, pet foods, etc).
• Ability to attend to sick, scared and injured animals sympathetically and patiently. 
• Ability to learn to administer medications and to recognize abnormal conditions.
• Understand and carry out oral and written directions.
• Maintain cooperative relationships with those contacted in the course of the job. 

Additional Information

**This is a part-time position** 

Pay Range: $16-$18/hr. depending on level of experience 

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation + Shift Differential Opportunities
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) 

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: