Quality Technician

Quality Analyst (Manufacturing & Testing) Location: Houston, TX Schedule: Monday–Friday | 8:00 AM – 5:00 PM Pay: $27-28 Overview This role sits at the intersection of manufacturing quality, customer experience, and data-driven decision-making . You’ll own the end-to-end quality feedback loop —from identifying ATM out-of-box failures to driving corrective actions that improve product performance before it reaches the customer. Your work directly impacts customer satisfaction, field performance, and operational excellence . What You’ll Do Manage and resolve Out-of-Box Failures (OBF) and customer-reported issues. Investigate root causes with manufacturing, staging, and deployment teams. Ensure fast, closed-loop resolution to prevent repeat issues. Analyze quality trends, failure patterns, and operational gaps. Maintain and manage quality databases and reporting systems. Translate data into actionable insights and prioritized improvements. Develop, integrate, and maintain hardware and software test platforms for ATM test systems. Design and execute automated and manual tests for system validation and verification. Collaborate with cross-functional teams to diagnose issues and implement corrective actions. Analyze test results and generate reports to support engineering decisions. Maintain and update technical documentation, test records, and procedures. Promote adherence to manufacturing and staging quality processes. Ensure documentation, workflows, and testing protocols meet standards. Identify breakdowns and implement process corrections at scale. Collaborate with Manufacturing, Services, Field Deployment, and Customer Fulfillment. Act as a quality advocate , influencing teams to adopt better practices. Provide technical guidance and support where needed. Define and present quality metrics and performance KPIs. Identify opportunities to improve product reliability and customer experience. Support Lean / Six Sigma initiatives and continuous improvement efforts. What Success Looks Like Reduction in repeat quality issues and OBF incidents. Faster resolution cycles for customer complaints. Improved manufacturing and staging compliance. Measurable improvements in product quality metrics. Basic Qualifications High School Diploma or equivalent. 2+ years experience in quality, manufacturing, or technical operations. Proficiency with Microsoft Office (Excel strongly preferred). Requirement Ability to work effectively in a manufacturing environment, following standard operating procedures, adhering to safety and quality guidelines, and supporting production and test activities in a fast-paced setting. Preferred Qualifications Associate’s or Bachelor’s degree (Technical or Engineering-related field preferred). Experience with ERP/MRP systems. Strong data analysis and reporting skills. Basic knowledge or academic exposure to test and system engineering concepts, with an interest in test automation, and system validation. Exposure to Lean, Six Sigma, or continuous improvement frameworks. Background in hardware, electronics, or manufacturing environments. Why This Role Stands Out Direct impact on customer experience and product performance. High visibility across multiple business functions. Opportunity to develop analytics, quality, and operational leadership skills. Blend of hands-on problem solving + strategic improvement work. #J-18808-Ljbffr