Associate Account Manager

Associate Account Manager

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

At McKinstry, we are committed to delivering an exceptional client experience while creating meaningful opportunities for our employees to learn, grow, and advance. We are seeking an Associate Account Manager to join our Service Division in Seattle, WA, supporting our Western Washington Mobile Service team. This role offers the opportunity to build a strong foundation in account management, client service, and sales within a collaborative, fast-paced environment.

You'll support a portfolio of "house" accountssmaller, high-volume clientsserving as a key point of contact for day-to-day requests, renewals, and service needs related to preventative maintenance programs (HVAC, plumbing, and building systems). The work is dynamic and provides direct exposure to client interaction, problem-solving, and account coordination.

This role is designed as a development pathway, offering hands-on experience, mentorship, and close partnership with Account Managers and Account Executives. You'll build core skills in managing client relationships while learning how sales and operations teams work together to deliver a strong client experience.

We're looking for someone who is proactive, organized, and comfortable engaging with clientssomeone who takes initiative, follows through, and is motivated to grow within a client-facing, sales-oriented career path.

This role is based in Seattle, WA and operates on a hybrid work schedule.

Key Responsibilities

• Serve as a day-to-day contact for designated house accounts, escalating complex customer needs and partnering with Account Managers as appropriate.
• Manage transactional, high-volume customer interactions for maintained accounts
• Provide administrative and customer support to Account Managers while gaining exposure to account growth, renewals, and client relationship management.
• Assist with renewals, service agreements, and ongoing account activities
• Identify and escalate potential service expansion opportunities within existing accounts
• Coordinate with operations, business operations, and service teams to support project delivery and customer needs
• Collaborate with Account Managers, Account Executives, and technical service teams to align service offerings
• Assist in the development, documentation, and maintenance of account management plans for assigned accounts
• Ensure Customer Relationship Management (CRM) systems are accurately updated with account activity and plans
• Shadow Account Managers and Account Executives to learn account management best practices and internal processes
• Participate in training and learning opportunities to build knowledge of McKinstry's Mobile Service offerings and account structures
• Other duties as assigned

What You Need to Succeed at McKinstry

• 0-2 years of relevant experience
• Strong written and verbal communication skills for internal and external interactions
• Ability to build and maintain professional relationships with customers and internal stakeholders
• Strong organizational and time-management skills with the ability to manage multiple priorities
• Client-focused mindset with interest in learning account management and sales fundamentals
• Experience in client-facing, customer service, sales, or operations role preferred
• Familiarity with CRM systems (Salesforce preferred)
• Working knowledge of standard business applications (Microsoft Office, Google Workspace, Teams, Outlook, PowerPoint, Excel)
• Technical degree, Business degree, or equivalent combination of education and relevant work experience
• Some travel (e.g., job sites and client locations); personal transportation required for off-site meetings and visits (reimbursed)

PeopleFirst Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $26.83 - $43.85 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is non-exempt and will be paid hourly. Base pay information is based on market location. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.