Patient Services Associate - New Britain, CT (On-site) Part-Time (24hrs/wk) - Bilingual Preferr[...]

Job Description Patient Service Associate will serve as the first point of contact for patients, greeting and scheduling appointments, managing the busy phone system, maintaining confidentiality, and performing data entry. The role includes additional duties as assigned, and requires exceptional customer service, professionalism, multi‑tasking, and proficiency in EHR and relevant software. Role and Responsibilities Patient Experience: Provide exceptional customer service to all patients, visitors, and callers Oversee the safe, efficient, and comfortable atmosphere of the reception area Greet patients and other visitors to the agency and assist them as appropriate Review schedules daily to ensure accuracy and fill appointment opportunities Schedule and reschedule appointments in accordance with CHC scheduling guidelines Collect, verify, update and document patient demographics, insurance information and forms Reconcile patient visits daily Insurance: Verify active insurance coverage and status and update information as necessary Collect patient payments, balances and copays Assist patients with payment plans/sliding fee applications, and ensure applications are up‑to‑date Complete end of day reporting and ensure records balance Phones: Answer, screen and direct incoming telephone calls and document as needed in the EHR system per CHC guidelines Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:

Consistently ensure and maintain patient confidentiality Other: Escalate concerns to site leads/Operations Manager and offer suggestions for improvement Support manager in monitoring inventory of supplies for the office Meet and exceed assigned individual and departmental goals Other duties and projects as assigned Qualifications Associate’s degree, medical office or medical assistant degree required Bilingual English/Spanish preferred Exceptional customer service skills Excellent verbal and written communication skills Proven ability to multi‑task Problem solving and critical thinking skills Excellent organizational skills Healthcare experience in Medical, Dental, or Behavioral Health preferred Experience with Microsoft PowerPoint, Excel, Word preferred Physical Requirements/Work Environment Part‑time (24 hrs/wk) – Monday, Tuesday, Friday 8:30 a.m. – 5 p.m. Training is full time for 3.5 weeks, Monday – Friday 8:00 a.m. – 5:00 p.m. 1 Saturday a month is also a requirement Minimal physical effort; must be able to operate computer and telephone continuously Regular regional travel as necessary Community Health Center Company Benefits For Health & Wellness: Medical plans with Health Spending and Flexible Spending Accounts Health Reimbursement Arrangement Accounts Dental and Vision Plans Wellness Incentive Program Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services For Financial Success: 403(b) plan with a discretionary company match after 1 year of employment For Great Work Life Balance: Paid time off Paid parental leave Paid holidays Employee Assistance Programs For Professional and Educational Advancement: Tuition reimbursement Location Community Health Center of New Britain, New Britain, Connecticut (Part time) #J-18808-Ljbffr Community Health Center