Access Associate

Access Associate (PRN) – Clinton Memorial Hospital Working as an Access Associate at TriHealth means joining a team that plays a vital role in ensuring patients receive seamless, compassionate, and well‑coordinated care. In this position, you’ll be the first point of contact for patients and providers – scheduling physician‑ordered tests, completing accurate registrations, educating patients on required documentation, and helping them navigate insurance and financial questions. You’ll use your customer service skills, attention to detail, and ability to manage multiple computer applications to create a smooth, supportive experience for every patient you interact with. Location Clinton Memorial Hospital, 610 West Main Street, Wilmington, OH 45177 Work Schedule PRN/Optional Shift Varies Weekend, Holiday and On Call Commitment Incentives & Benefits In addition to a comprehensive benefits package – including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement – this role offers competitive shift differentials, with the opportunity to earn up to an additional $7 per hour based on shift, hours worked, and organizational guidelines. Benefits page: Job Requirements High School Diploma or GED 1-2 years’ experience in customer service Ability to operate multiple computer applications Excellent verbal and written skills Typing speed of 35 wpm Medical terminology required within first year of employment if not already taken Job Overview Performs scheduling or registration functions in a timely and accurate manner: working with TH ancillary departments to coordinate care and communicate with patients and physicians/offices to obtain information necessary to schedule and/or register patients. Provides excellent customer service and answers patient questions, resolves issues, and collects copays, standard deposits and deductibles. SCHEDULING: schedule physician‑ordered tests in accordance with department guidelines; correlate medical diagnosis with ordered tests/procedures for medical necessity purposes required to receive reimbursement. REGISTRATION: educate patients on TH required legal compliance paperwork and provide financial triage (can properly direct patient with financial questions and explain concepts of insurance). Job Responsibilities Ability to adapt to a dynamic workflow, appropriate volume of phone calls/registrations per hour and other identified departmental targets. Accuracy. Follow regulatory and departmental policies for collection of data, patient safety and point of service collections. Follow scripting, anticipate customer needs, problem‑solving skills, consistent and positive interactions with patients and co‑workers. Working Conditions Bending - Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Consistently Lifting Lifting 50+ Lbs. - Rarely Lifting Pulling - Consistently Pushing - Consistently Reaching - Consistently Reading - Consistently Sitting - Consistently Standing - Consistently Stooping - Consistently Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Occasionally Visual Acuity: Near - Consistently Walking - Consistently #J-18808-Ljbffr TriHealth