Customer Service Rep: I

Job Description

Job Description

Location: Louisville, KY (onsite)

Schedule between 9am and 7pm

Position Summary

We are seeking motivated and customer-focused Customer Service Representatives to join our team in Louisville, KY. This role is responsible for managing customer interactions, processing requests, resolving inquiries, and ensuring a positive customer experience through professional and effective communication.

The ideal candidate will possess strong interpersonal skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner
• Process orders and provide follow-up support as needed
• Research and troubleshoot customer concerns to identify effective solutions
• Maintain accurate records of customer interactions and transactions
• Communicate effectively with both internal and external customers
• Handle requests of varying complexity while maintaining a high level of customer satisfaction
• Collaborate with team members and other departments to resolve issues efficiently

Qualifications

• High school diploma or equivalent preferred; no degree required
• Previous customer service experience strongly preferred
• Retail, healthcare, or related industry experience is a plus
• Strong verbal and written communication skills
• Excellent problem-solving and critical-thinking abilities
• Ability to multitask and manage competing priorities
• Proficiency with basic computer applications and email systems
• Professional demeanor and customer-focused attitude

Job Type & Location

This is a Contract to Hire position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $21.08 - $21.08/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.