Senior Technology Services Lead

Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Overview This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results. In addition, this role will provide technical direction and oversight of technology and automation solutions for a more resilient, secure and robust Infrastructure. Responsibilities include ensuring software is developed to meet functional, non‑functional and compliance requirements, coding solutions, performance and end‑to‑end testing. Job expectations include an awareness of development, testing and database administration practices in the industry. Responsibilities Provides leadership in defect, incident, problem and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues. Manages the stability, resiliency, reliability, and performance of a wide array of supported systems. Provides point of escalation for team members, peers, and partner teams, and serves as the point of contact for triage of high priority incidents or consulting engagements. Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes. Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives. Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes. Supports change implementations and proactively identifies potential issues resulting from the changes. Manages vulnerability remediation, designing and implementing robust patching strategy with end‑to‑end automated solutions. Designs, deploys, and maintains databases on containers on Kubernetes / OpenShift platforms. Implements highly resilient, secure, scalable, and performant architectures in Hybrid cloud environments. Sustains ongoing compliance to bank’s standards including Identity Access Management, Data protection and Security baselines. Collaborates with cross‑functional teams to deliver secure, resilient, and production‑ready infrastructure platforms. Contributes to CI/CD pipelines, infrastructure automation, and operational best practices. Participates in Agile ceremonies and supports iterative, high‑quality software delivery. Required Qualifications 5 Years of job related experience required. Strong hands‑on experience with databases like Oracle/Exadata, PostgreSQL, CockroachDB, Redis or DB2. Working knowledge of managing databases on containers with good understanding of container concepts, including scheduling, networking, storage, configuration, and secrets management. Experience operating infrastructure services and database workloads in Cloud (Azure/AWS/GCP). Working knowledge of infrastructure‑as‑code (Terraform) and automated deployment approaches. Proficiency in Python working with APIs for developing and operationalizing AI‑driven applications including agent designs. Experience working in large‑scale enterprise environments with strong requirements for security, reliability, and compliance. Familiarity with CI/CD pipelines and DevOps practices for containerized applications. Experience contributing within Agile frameworks (Scrum, Kanban, or SAFe). Strong problem‑solving skills and ability to troubleshoot complex platform issues. Clear, concise communication with technical and non‑technical stakeholders. Ability to work effectively across engineering, infrastructure, security, and application teams. Desired Qualifications Experience operating in regulated or highly secure environments. Exposure to observability tools (logging, metrics, tracing) for distributed and AI‑driven systems. Experience supporting multi‑tenant platforms at scale. Skills Collaboration Influence Production Support Risk Management Solution Design Analytical Thinking Architecture Innovative Thinking Result Orientation Stakeholder Management Kubernetes Shift and Working Hours Shift: 1st shift (United States of America) Hours per week: 40 #J-18808-Ljbffr Bank of America