Member Service Representative (Full-Time) - Maplewood

Job TitleBanking RepresentativeJob DescriptionTo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.ResponsibilitiesProvide basic counseling on available products and services to meet member needsAssist members with opening and maintaining deposit accounts, loans, and other financial productsResearch and resolve basic account discrepancies and service requestsIdentify opportunities to cross-service products and enhance member relationships through educationUnderstand and comply with all relevant federal and institutional regulations related to financial products and servicesSupport team members by sharing knowledge and best practices as experience growsEnsure cash and other negotiable instruments are handled properly and securelyProcess routine transactions, including deposits, withdrawals, loan payments, and check cashingPerform other duties as assignedQualificationsExperience in building effective relationships through rapport, trust, diplomacy, and tactEffective research, analytical, and problem-solving skillsExperience working independently and in a team environmentExperience maintaining composure in a high-production and changing environmentExperience navigating multiple systems efficiently and adapt to evolving technologiesEffective skill exercising sound judgment and make informed decisionsAbility to embrace and support change initiatives in a dynamic and continuously evolving environmentEffective verbal and written communication skills to engage with members and colleaguesDesired QualificationsWorking knowledge of deposit and loan products, services, and operational proceduresExperience in customer service, preferably in banking or a financial institutionAdditional InformationWhile the job posting reflects a Target Salary Range, the selected candidate will not be hired below Navy Federal's $22/hour Base Pay Minimum Threshold.Hours:Available Monday - Saturday, hours based on business needs.Location:1811 Maplewood Commons Drive Maplewood, Missouri 63143Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.Job InfoJob Identification 32997Job Category Branch OperationsPosting Date 10/13/2026, 05:23 PMApply Before 10/27/2026, 03:59 AMDegree Level No Formal EducationJob Schedule Full timeJob Shift Shift WorkTargeted Salary Range $21.01 - $24.43 hourly