Membership Sales and Services Intern

Membership Sales & Services Intern

This position will serve to provide exemplary customer service and support to Season Ticket Members, group clients and the general public as part of the Membership Sales & Services Department. The Membership Sales & Services Intern will be responsible for managing our Guest Services phone line and email inbox, resolving issues, providing interaction that is reflective for a model professional sports franchise, always with the goal of driving renewals and revenue. This position will be required to work events including LA Chargers home games, training camp, and other events as needed. This is a Part Time position.

Essential Responsibilities:

• Answering general ticket related inquiriesservice phone line and email inbox
• Respond and resolve customer complaints, requests, and inquiries
• Receive inbound calls, assist with account maintenance, including, but not limited to, Account Manager, ticket management, event details, and answering general Season Ticket related inquiries
• Participate in various Sales and Season Ticket Member events and programs including home games, training events, and other events as needed.
• Assist in delivering customized benefits, programs, and events to drive loyalty with season ticket member base
• Acquiring knowledge and understanding of the fans, their changing preferences, needs, wants, and demographics
• Effectively and enthusiastically communicates all team events, season ticket member benefits, and stadium details
• Keep all CRM data updated with detailed interaction and client records
• Other duties as assigned by management

Skills and Attributes:

• College degree preferred.
• Highly and self-motivated with the desire to be successful.
• Excellent verbal communication and written skills.
• Ability to organize and prioritize tasks.
• Positive attitude and strong work ethic.
• Candidate should be competitive, professional and self-starting.
• Ability to work well within a team environment or independently.
• Minimum of one-year sales experience in F2F selling, outbound sales, entertainment or sports industry preferred.
• Must have a passion for customer service and ability to seek new sales opportunities.
• MS Word, Excel, Outlook and basic computer skills required.
• Experience or working knowledge of Ticketmaster Archtics platform and Salesforce CRM a plus.

The Los Angeles Chargers are committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to ancestry, race, color, religion, sex, gender, gender identity, gender expression, national origin, age, disability, medical condition, marital status, military or veteran status, genetic information, sexual orientation, or other status protected by applicable federal, state, or local law. We believe diversity and inclusion among our employees is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.