Phlebotomist

Patient Services Representative II Responsibilities The PSR II represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens skillfully, safely and accurately. The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information. Successful applicants may be assigned to a doctor’s office, a patient service center or other locations as business needs dictate. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Perform forensic and clinical specimen collection and processing duties following established practices and procedures. Verify patient demographic information/initials including patient signature post‑venipuncture to confirm tubes were labeled in their presence and that the name on the label is correct. Maintain required records and documentation. Demonstrate organizational commitment and promote a positive image to patients, clients, employees and the public. Patient Services Representative II Requirements High school diploma or equivalent required. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington. 1–3 years of phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. 2 years in a Patient Service Center environment preferred. Ability to provide quality, error‑free work in a fast‑paced environment. Ability to work independently with minimal on‑site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, including weekends, holidays, on‑call and overtime. Commitment to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles. Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, a valid driver’s license, and a clean driving record if applicable. Travel and flexible hours required to work multiple locations and cover Patient Service Center/In‑Office Phlebotomy locations with minimal notice. Capable of handling multiple priorities in a high‑volume setting. Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business. Customer service experience in a retail or service environment highly preferred. Keyboard/data entry experience. Shift/Time Zone: 8am‑5pm ET Benefits Healthcare Insurance Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full‑time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full‑time employment with Synectics. Vision Insurance Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full‑time employment with Synectics. 401(k) Plan The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins. Synectics is an equal opportunity employer. #J-18808-Ljbffr