Service Manager

Join the Nwestco Revolution! At Nwestco LLC, we don’t just work in the Petroleum and Car Wash Equipment industry—we lead it. For over 25 years, we’ve set the standard across the Northwest and Rockies, delivering innovation, reliability, and excellence to our customers. We're on the hunt for a highly skilled Service Manager to join our growing team in Boise, ID . If you’re driven, safety-focused, and ready to grow with a company that values your experience, this is your moment. The pay range is $80,000-$95,000 depending on experience and includes benefits, PTO and 401k. Your Mission Maintain and update service management software daily, ensuring all work orders are processed accurately, past‑due items are addressed, and warranty claims are submitted in a timely manner. Collaborate with the Branch Manager and Senior Service Manager to improve margins and operational efficiency within the service department. Conduct weekly reviews of technician timesheets to ensure accuracy for both billing and payroll processing. Oversee accounts receivable, working with administrative staff to manage past‑due invoices and directly contacting customers when necessary to resolve outstanding payments. Manage and track all licenses and certifications for technicians, ensuring timely renewals and following up with team members as needed. Generate and submit daily, weekly, and periodic reports to assist company leadership in monitoring service operations, productivity, and financial performance. Conduct annual performance reviews for all direct reports in alignment with company policies and expectations. Operate within the company’s chain of command, coordinating with department heads including the President, CFO, Finance, and other Service Managers to maintain alignment and communication. Attend required branch and leadership meetings, and organize regular internal meetings focused on safety, efficiency, and service quality. Provide initial and ongoing training for service personnel, ensuring strong cross‑training and standardized procedures across the team. Enforce company policies, standard operating procedures (SOPs), and branch directives, recommending updates or improvements where applicable. Perform additional tasks or special assignments as directed by the Branch Manager to support operational goals. What You Bring To The Table Availability to work Monday through Friday with flexibility for after‑hours and weekend support as needed in a 24/7 service environment. Demonstrated success in leading and managing field service teams, with the ability to motivate, delegate, and hold team members accountable. Strong background in customer‑facing roles, with a proven focus on delivering excellent service and building long‑term client relationships. Exceptional verbal and written communication skills, capable of interacting professionally with clients, technicians, vendors, and executives. Skilled in conflict resolution, both with internal staff and external customers, ensuring positive outcomes and maintaining service integrity. Strong organizational abilities in managing workloads, tracking service performance, and coordinating across departments. Experience resolving technical issues, troubleshooting field problems, and understanding the mechanical/electrical aspects of equipment or systems serviced. Proven ability to analyze service data, identify inefficiencies, and implement improvements to enhance margin, uptime, and customer satisfaction. Familiarity with business operations software, service dispatch platforms, and reporting tools (experience with ERP/CRM systems preferred). Adaptable to shifting priorities, job demands, and evolving customer needs, with a calm, patient, and empathetic approach to problem‑solving. Detail‑oriented and proactive in maintaining high standards of service quality, compliance, and technician performance. Completion of business, management, or technical training (preferred) that supports understanding of service operations and continuous improvement strategies. Before You Leap Some positions require travel and overnight stays. Travel expenses will be covered by Nwestco, LLC. All job offers are contingent upon successful completion of the following: Ability to pass pre-employment physical with extensive lifting (up to 75 lb), twisting, pulling, kneeling, and squatting. Ability to pass pre-employment drug-screening and background check. This position is classified as safety-sensitive, it requires the applicant to pass a comprehensive drug test, including screening for marijuana, as a condition of employment. A valid driver's license with a clean driving record over the past 5 years required. Why Join Nwestco? About Nwestco supports employee growth through internal career opportunities. To be eligible, you must be in your current role for at least one year and have no active disciplinary actions on file at the time of application. All candidates will be evaluated based on qualifications and business needs. Benefits Competitive compensation that appreciates your experience and potential. A treasure chest of benefits: 401(k) (with matching!), medical, dental, vision, life insurance, disability coverage, paid sick time, paid vacation, clothing allowance, paid holidays, and more. Nwestco, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, national origin, military service, genetic information, or any other characteristic protected by federal, state, or local laws. If you meet the qualifications and are excited about this opportunity, we encourage you to apply and take the next step in your career with Nwestco LLC. To learn more about Nwestco, LLC, please visit our website at #J-18808-Ljbffr