Assistant Manager - Hammond - FT

# Assistant Manager - Hammond - FTStore - Hammond - Hammond, IN 46320-2823## OverviewSalary Range$18.00 HourlyPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageNoneCategoryRetail## Description# *Job Objective:*To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff***.*** This position reports to the Store Manager who evaluates performance annually.In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.# # *Supervisory Responsibilities:** Custodians* Drive Thru Ambassadors* Sales Production Associates* Textile Sales Associates## *Essential Job Functions:** Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.* Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.* Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.* Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.* Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.* Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.* Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.* Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.* Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.* Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.* Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.* Other duties as assigned by supervisor.## Qualifications## *Required Education and Skills:** High school diploma or equivalent, or the ability to obtain through The Excel Center.* Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.* Demonstrated expertise in fostering a positive and productive work environment.* Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations.* Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction.* Ability to pass a criminal background check and drug screen.* Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.## *Qualifications:** Authorized to work in the United States.* Flexible availability including nights and weekends.* Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.* Able to effectively and safely use standard office and light industrial equipment. #J-18808-Ljbffr