Assistant Front Office Manager

Full-time

9 Orchard

Assistant Front Office Manager
ABOUT THE ROLE
The Assistant Front Office Manager supports the daily operations of the Front Office while delivering a high level of personalized guest service. You will partner closely with the Front Office Manager to lead the team, drive service standards, and ensure a seamless guest experience from arrival through departure.
We are looking for a warm, composed leader who is at their best in the lobby — engaging with guests, supporting the team in real time, and keeping every touchpoint consistent. Reports to the Front Office Manager.
WHAT YOU'LL OWN
Guest experience
• Lead by example in delivering warm, personalized, and anticipatory service
• Support the front desk, bell, and guest services teams during peak periods
• Address guest concerns in real time and ensure prompt resolution
• Maintain a strong presence in the lobby, engaging with guests and monitoring service flow
Operations
• Oversee daily front office operations, including check-in, check-out, and guest requests
• Ensure accuracy of reservations, room assignments, and billing processes
• Coordinate closely with Housekeeping and Engineering to support room readiness and guest satisfaction
• Monitor service standards and ensure consistency across all guest touchpoints
Team leadership
• Support hiring, onboarding, and training of front office team members
• Provide ongoing coaching and real-time feedback to improve performance
• Assist in creating schedules and managing labor in line with business needs
• Foster a positive, accountable, and team-oriented work environment
Financial and administrative
• Assist in managing departmental budgets, payroll, and labor controls
• Ensure compliance with hotel policies, procedures, and internal controls
• Review daily reports, occupancy, and arrivals to plan for operational needs
• Support initiatives to improve guest satisfaction scores and operational efficiency
WHO WE'RE LOOKING FOR
Required
• 2–4 years of front office or hotel operations experience, preferably in a luxury or boutique setting
• Strong communication and interpersonal skills
• The ability to remain calm and solution-focused in a fast-paced environment
• Detail-oriented, with strong organizational skills
• A flexible schedule, including nights, weekends, and holidays
Preferred
• Prior supervisory or leadership experience
• Experience with hotel PMS systems (e.g., Opera or similar)
• Bilingual or multilingual abilities
• Strong problem-solving and decision-making skills
• A passion for hospitality and creating memorable guest experiences
COMPENSATION AND BENEFITS
• Base salary: $75,000–$80,000, commensurate with experience
• Health, dental, and vision coverage
• Supplemental coverage options (life, disability, accident, critical illness)
WORKING CONDITIONS
• The noise level in the work environment is usually moderate
• Requires standing and walking for extended periods at the front desk and in the lobby
• Requires a flexible schedule, including nights, weekends, and holidays
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

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Vacancy posted more than 2 months ago

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