Workshop Manager and Technical Service Specialist - exp

Job Title

Development and execution of sales strategies to expand into new markets and maintain existing client relationships

Customer support and technical consulting for ZOLLERN Drive Technology products, including spare parts, complaints, and repairs

Close collaboration with inside sales from order entry and analysis to proposal development and customer negotiations

Planning, coordination, and execution of on-site service operations, including assembly, inspections, and repairs of gearboxes and winches

Independent troubleshooting and mechanical repair work, both in-house and at customer locations

Preparation of quotations and technical documentation for spare parts and repair services

Conducting customer meetings, technical inspections, and tailored sales presentations

Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery

Processing customer orders in line with deadlines, cost targets, and quality standards

Preliminary contract reviews and support in customer negotiations

Accurate documentation of sales activities, service operations, and market trends

Participation in ongoing training to stay current with product offerings and industry developments

Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches

Strong technical understanding and affinity for mechanical systems, ideally in drive technology

Structured and independent working style with a high level of responsibility and reliability

Experience in customer service or technical field service is highly desirable

Valid driver's license

Willingness to travel frequently, including international assignments (approx. 35% or more)

Team player with strong communication skills and a customer-oriented mindset

Ability to professionally interact with clients on-site and represent the company

Proficient in MS Office; experience with ERP systems (Sage) is a plus

Participation in ongoing technical training and willingness to continuously develop skills