Customer Success Representative Seasonal

Seasonal Customer Success Representative (Phone Support)

Milliman Omaha is an office of intelligent, hard-working, creative minds and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual value within a large, national firm that gives stability and structure. We offer an environment conducive to building strong relationships, while allowing independence for each person to gauge their success.

As a Seasonal Customer Success Representative, you will provide customer support through inbound and/or outbound phone calls only. This role is focused on helping customers by answering questions, providing guidance, and ensuring a positive phone-based customer experience during our seasonal business period. This position does not include chat or email support responsibilities. Your strong communication and listening skills will help customers feel supported, informed, and confident. You will play an important role in delivering Milliman's value at every phone interaction while helping customers understand their health plan-related information and next steps. At Milliman, we strive to deliver the best products and services so people can live for today and plan for tomorrow with confidence. We are looking for someone who can support that mission through professional, empathetic, and accurate phone-based customer service.

Candidates must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics, and business transformation.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site to learn more about Milliman's commitments to our people, inclusion, and sustainability.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

We are looking for:

• Relationship builders. We are fanatical about serving our customers leading to their success. We are looking for someone with strong listening, written, and verbal communication skills to create dynamic relationships, both internally and externally.
• Confident professionals. We aim for 100% in everything we do which means being accurate, on-time and on-point for our customer's needs.
• Trend-setters. Innovation is at the core of our DNA, and that stems from the work ethic of our people. We proactively respond to client feedback to understand and change the landscape of health insurance with new and extraordinary ideas.
• Future leaders. We believe in our people and take the time to invest in our people. Encouraging them to deepen skillsets and broaden abilities. We will always have new opportunities and responsibilities for those who want to assume them.

Preferred Qualifications and Experience:

• A minimum of a high school diploma or equivalent GED is required for this position, and education will be verified upon an accepted offer of employment.
• 0-2 years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
• Strong verbal communication skills
• Self-motivated, enthusiastic, and proactive, with a positive "can do" attitude

Role Responsibilities:

• Handle customer support through phone calls only
• Provide accurate information and guidance to customers
• Listen carefully to customer questions and concerns
• Document call details accurately according to internal procedures
• Escalate issues when appropriate
• Follow established scripts, processes, and compliance guidelines
• Deliver a professional and positive customer experience during every call
• Support seasonal customer service needs during a high-volume period

Work Environment:

This position is fully in office and based at the Milliman Omaha office. Candidates must be able to work on-site in Omaha, Nebraska on a full-time basis. This is not a remote position. The expected application deadline for this position is September 1st. Milliman Omaha offers a business casual, professional office environment located at 180th & Dodge, where employees work alongside a collaborative team of approximately 75 professionals.

Compensation:

A combination of factors will be considered to determine the compensation for this role, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc. This is a non-exempt overtime eligible role. This role is a seasonal/temporary, hourly, non-exempt, full-time position expected to last approximately 4 months.

Additional Information:

• Ability to work on a full-time basis is required
• This role is a seasonal/temporary, hourly, non-exempt, full-time position expected to last approximately 4 months, with an anticipated end date of January 1, 2027. The duration of the assignment may be adjusted based on business needs and does not guarantee ongoing employment beyond the assignment period.
• Candidates must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future

Benefits:

• Employee Assistance Program (EAP) Confidential support for personal and work-related challenges.
• 401(k) Plan When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO) Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation Pre-tax savings for eligible transit and parking expenses.

About Milliman:

Milliman is an international consulting firm with more than 5,100 employees and $1.6 billion in annual revenue. For over 75 years, Milliman has earned a strong reputation for delivering high-quality consulting, tools, and service to clients worldwide.

The Omaha Health & Welfare practice was established more than 25 years ago to serve large employers in the design and administration of employee benefit insurance plans. Since then, the practice has expanded to include underwriting for PEOs and MEWAs, as well as personal benefit plans. Our continued success is driven by our people and a culture that recognizes and rewards employees for the value they bring to both our clients and our business.

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.