Premium Billing Specialist

Americo is hiring a full-time Premium Billing Specialist to join our expanding team! The hours for this position are Monday through Friday, 8:00am to 5:00pm, onsite at our Kansas City office. Overview The Policy Accounting department is responsible for processing premium payments, maintaining accurate financial records, and supporting policy servicing functions. This role supports both internal teams and external policyholders and plays a key role in ensuring accurate and timely premium processing, customer support, and financial transactions within established guidelines and service level expectations. Key Responsibilities Facilitate and administer on-demand premium drafting via telephony software for policyholders, following department guidelines and compliance regulations Apply incoming premiums for life and annuity products in accordance with established policies and procedures Process refunds for overpaid premiums and complete basic accounting transactions between company accounts Review suspense entries, restricted or suspended policies, and resolve routine customer inquiries Handle phone inquiries from internal and external customers while delivering strong customer service Support additional departmental duties based on business needs and individual capacity Experience and Qualifications Basic understanding of accounting principles Familiarity with customer service and financial services concepts Strong written and verbal communication skills, with the ability to interact with customers via phone Detail-oriented with a focus on accuracy and high-quality output Ability to multitask and manage workload effectively in a fast-paced environment Demonstrated ability to collaborate and contribute as a team player Willingness to learn and grow through cross‑training and expanded responsibilities Working knowledge of systems such as NBUW, Vantage, AWD, Navision, PAS, Microsoft Outlook, Excel, and Word is preferred Four-year degree or equivalent work experience Preferred Qualifications Experience in insurance, financial services, or payment processing environments Exposure to Americo systems and internal processes Prior experience handling high-volume transactions or customer inquiries Benefits Compensation: Competitive pay and robust bonus program offered to all associates. Learning and development: Comprehensive paid training program and development opportunities at every career stage. Work‑life balance: Generous paid time off, accruing monthly; all new hires earn over three weeks annually plus 11 paid company holidays; maternity and parental leave with paid STD and LTD. Health and well‑being: Flexible benefits: PPO and HDHP medical plans with HSA and FSA eligibility, dental and vision coverage; company‑paid life insurance, disability coverage, confidential EAP, wellness program, corporate fitness discounts, 401(k) with employer matching. Future planning: 401(k) with company match; tuition reimbursement programs. Giving back: Supports local organizations (Ronald McDonald House, Hope Lodge, American Red Cross, Harvesters, etc.); associates volunteer and donate. Social & Culture: Kansas City Corporate Challenge, Royals Party, Holiday Party, local vendor events; newly renovated downtown office with convenient location and complimentary parking. #J-18808-Ljbffr