Technology Support Specialist/Systems Administrator (Temporary One-Year Appointment)

Technology Support Specialist/Systems Administrator (Temporary One-Year Appointment)

Miami University Libraries seeks a customer-focused and technology-oriented professional to serve in a one-year temporary appointment supporting library technology services and computing environments. The successful candidate will provide day-to-day support for Library computing devices, technology services, and technology projects. Working closely with Library Technology staff and Miami University's central IT organization, this position will assist with endpoint device management, technology troubleshooting, documentation, automation, and implementation of technology solutions that support library operations and services. This position is well suited for an early-career technology professional seeking hands-on experience in systems administration, endpoint management, automation, and higher education technology.

Primary Responsibilities

• Provide support for Library desktop, laptop, mobile, and public computing devices.
• Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.
• Assist with management of Apple, Windows, and Chromebook devices.
• Respond to and resolve technology support requests through the IT ticketing system.
• Maintain accurate records of technology assets and equipment inventories.
• Assist with software deployment, updates, and endpoint security activities.
• Develop and maintain technical documentation, procedures, and knowledge-base materials.
• Assist with scripting, automation, and process improvement initiatives.
• Monitor technology systems and report issues affecting performance, reliability, or security.
• Support patron-facing technology services including printing, software access, equipment checkout, and public workstations.
• Collaborate with Library Technology staff and central IT to implement technology projects and service improvements.
• Research and evaluate emerging technologies and best practices.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree
• Demonstrated interest in information technology, systems administration, desktop support, or related fields.
• Basic knowledge of Windows, macOS, or mobile device operating systems.
• Experience troubleshooting technology issues in a work, educational, or volunteer environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience supporting Apple and/or Windows devices.
• Experience with scripting, automation, or programming languages such as PowerShell, Python, Bash, or similar.
• Experience with endpoint management tools such as Jamf, Intune, or similar platforms.
• Experience working in a higher education, library, or customer support environment.
• Experience with ticketing systems such as TeamDynamix, ServiceNow, or similar.
• Strong customer service and interpersonal skills.
• Ability to learn new technologies quickly and adapt to changing priorities.
• Ability to communicate effectively with technical and non-technical users.
• Ability to work independently and collaboratively within a team environment.