Sr Manager, Property Management & Facilities Services

Work Location Type:  Hybrid

Req Number 333016

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit

Compensation

The anticipated base pay compensation range for this position is $123,000.00 – $205,100.00. This role is eligible for an incentive target of up to 20 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

Grainger Benefits

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details:

The Senior Manager, Property Management an Facilities Services is responsible for the strategy, governance, and operational performance of Grainger's national facility services programs across the U.S. and Canada. This role leads the development and execution of facility service strategies that ensure safe, reliable, and cost-effective operations while delivering an exceptional experience for business partners.

The Sr. Manager partners closely with Procurement, Finance, Engineering, Corporate Facilities, Regional Property Management, and business leaders to develop service strategies, manage supplier performance, oversee large national service contracts, and continuously improve facilities operations through technology, analytics, and process optimization. This leader is accountable for driving business outcomes through strong vendor governance, data-driven decision making, and proactive stakeholder communication while leveraging platforms including ServiceChannel, Smartsheet, SAP, and Power BI to improve visibility and operational performance.

Please Note: This is a Hybrid role that will require at least 2 to 3 days working onsite out of our Lake Forest, IL office location so all candidates must either be already local or willing and able to relocate to the Chicagoland area if offered the position.

You Will:

• Develop and execute the national strategy for Grainger's facility services programs, including preventative maintenance, reactive maintenance, food services, janitorial, landscaping, HVAC, fire protection, dock equipment, waste, security, and other national service categories.
• Lead strategic relationships with national service providers, establishing KPIs, SLAs, scorecards, governance routines, business reviews, and continuous improvement initiatives that improve service quality while controlling cost.
• Serve as the senior business partner for Facility Services, communicating program performance, operational risks, financial results, and strategic recommendations to Corporate Real Estate leadership and cross-functional partners.
• Own the performance of facility service programs through ServiceChannel and related technology platforms by monitoring work order performance, preventative maintenance compliance, vendor responsiveness, business partner satisfaction, and operational metrics.
• Lead sourcing support activities including scope development, RFP participation, vendor evaluations, implementation planning, and enterprise-wide rollout of new facility service programs in partnership with Indirect Procurement.
• Drive financial stewardship across assigned programs by managing operating budgets, forecasting spend, identifying cost reduction opportunities, and developing business cases supported by operational and financial analytics.
• Drive process standardization, automation, and technology adoption utilizing ServiceChannel, Smartsheet, Power BI, SAP, and other digital tools to improve visibility, reporting, and business outcomes.
• Lead, coach, and develop the Facility Services team while fostering a culture of accountability, customer focus, collaboration, innovation, and continuous improvement aligned with Grainger's leadership principles.

You Have:

• Bachelor's Degree or equivalent experience Business, Engineering, Construction Management, Facilities Management, Real Estate, or related discipline required
• 7+ years experience in facility management, vendor management, property management, corporate real estate, or operations leadership. required
• None Experience leading national service programs with responsibility for supplier governance and performance management required
• None Experience managing significant operating budgets and developing financial analyses and business cases required
• Knowledge of enterprise facilities management, supplier governance, contract administration, and national service program operations.
• Experience developing operational strategies, KPIs, SLAs, dashboards, budgets, forecasts, and business cases using analytics to drive performance.
• Knowledge of facility management technologies including ServiceChannel, SAP, Smartsheet, Power BI, SharePoint, and Microsoft Office to support operational reporting and continuous improvement.
• Experience building relationships with executive stakeholders, leading supplier performance reviews, and driving enterprise process improvement initiatives.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.