Customer Support

Apptad

Job Title: Agent/ Customer Service Representative

Location: South Charleston, WV

Day shift: 8 AM EST - 8 PM EST

The candidate should be comfortable working any shift from 8 AM EST - 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.

The candidate must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role.

Job description -
• Promote and retain products and services.
• Experience in customer retention or sales and call center operations.
• Prior experience in a call center environment is required.
• Deliver excellent customer service over the phone.
• Negotiate and process save/service order requests from customers.
• Interact with customers patiently, tactfully, and efficiently.
• Clearly explain applicable fees and adjustments to customers.
• Offer product and service options tailored to customer needs.
• Demonstrate active listening skills.
• Follow structured call flows to enhance the customer experience.

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Vacancy posted 4 days ago

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