Branch Manager II - Blue Springs South

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time — Blue Springs, MO, US Salary: $63,975.00 Annually Position Overview The Branch Manager II is responsible for modeling excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Branch Manager II interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. The Branch Manager II is responsible for clearing barriers to excellent customer service for staff and keeping abreast of current library trends and services. Specifically, a Branch Manager II supervises a large branch or 2-3 small branches. Essential Functions Manages branch staff of 15-35 employees Plans and manages the work of all branch employees Effectively communicates information in a timely manner Creates training for branch staff Collaborates with branch staff to create plans for programming and outreach annually Evaluates individual and team performance Oversees annual branch staffing budget Leads the hiring process up to 5-10 new hires annually Works directly with the human resources department on the hiring process Interviews, selects and documents hiring process Coordinates onboarding for new hires Manages facility of under 25,000 square feet First point of contact for vendors, contractors, facilities department, and IT Daily walkthroughs to ensure safety for staff and customers Trains staff on safety plans After hours contact for building issues Responsible for supplies budget of the branch Curates' collection and merchandising Deselects and trains staff on deselecting library materials Plans and updates collection layout plan for branch in partnership with Associate Director for Public Service Trains staff in efficient merchandising practices to engage customers Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology, reader's services, and account transactions. Education and Experience Master’s degree in Library Science from an ALA‑accredited program — Required 3 years of Supervisory Experience — Preferred 3 years Library Experience — Preferred Knowledge, Skills, and Abilities Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner. Ability to collaborate with library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget. Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders. Reliable, punctual, and flexible with scheduling. Sufficient understanding of the library value of intellectual freedom in order to uphold those values while performing job duties. Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, manage competing priorities, evaluate quality of work, and provide feedback and accountability. Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision‑making on the library, and demonstrated mature judgment to make department‑level/system‑level decisions. Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers. Advanced understanding of the role of leaders at all levels in creating a welcoming and respectful workplace and library for all. Job Knowledge Intermediate knowledge of Intellectual Freedom principles is necessary. Technology Intermediate knowledge of Teams, Microsoft Office 365 applications including Word, Outlook, Excel and Teams. Demonstrated aptitude to quickly learn other library operations software. Teamwork Advanced knowledge of the importance of teamwork and collaboration within departments. Demonstrates mature judgment and sound decision‑making skills. Leadership Ability to modify workflows depending on daily demands, obligations, and tasks. Ability to plan, schedule and assign appropriate workloads to staff. Customer Service Demonstrated excellence in customer service. Advanced proficiency in customer service skills with both internal and external customers. Ability to work professionally with difficult people. Ability to adapt to changing deadlines, workflows, and tasks assigned while maintaining a polite, professional, and collaborative demeanor. Other Ability to perform multiple tasks concurrently. Must be able to work with frequent interruptions and/or changing priorities. Age Requirement Must be at least 18 years of age. MVR Requirement Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed). Work Environment Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases. Essential Physical Abilities Daily (greater than 50% of the time) Standing (up to 1 hour at a time) Waking (even ground) Lifting 1-10 pounds Lifting 11-25 pounds Pushing/Pulling 1-10 pounds Pushing/Pulling 11-25 pounds Bending/Stooping Kneeling Reaching above shoulder Receiving communication and instructions (vision, reading, hearing) Conveying communication and instructions (speaking, writing) Using computer data entry tools – keyboard, mouse, touchscreen, scanner Sitting Frequently (up to 50% of the time) Standing (more than 1 hour at a time) #J-18808-Ljbffr Evolving Solution Services