Help Desk Technician (flexible schedule)

Insight Global

Job Description
Job Description
We are looking for a Level 1 IT Help Desk professional to provide frontline technical support in a fast-paced environment. This is an entry-level IT opportunity, but candidates need to bring actual technical support or IT experience , not solely customer service experience.
The ideal candidate will be a strong communicator who can troubleshoot basic technical issues, manage multiple requests at once, and provide a positive support experience to end users. Experience supporting a QSR (Quick Service Restaurant), restaurant, retail, or similarly high-volume environment is a major plus.
Must-Haves
Entry-level IT Help Desk, Service Desk, Desktop Support, Technical Support, or similar hands-on IT experience
Experience troubleshooting basic hardware, software, workstation, connectivity, login/access, or peripheral issues
Strong verbal and written communication skills
Ability to communicate technical information clearly to non-technical users
Strong multitasking and prioritization skills in a high-volume environment
Customer-service mindset combined with actual technical troubleshooting ability
Comfortable working an overnight schedule
Ability to work 7:00 PM – 5:00 AM, four days per week , including flexibility outside a traditional Monday-Friday schedule
Plusses
QSR / Quick Service Restaurant experience
Restaurant, retail, hospitality, or other high-volume IT support experience
Previous experience supporting multiple locations or remote end users
Experience working in a ticketing/help desk environment
Day-to-Day
Serve as the first point of contact for Level 1 technical issues
Troubleshoot and resolve basic hardware, software, connectivity, and access-related problems
Communicate with end users to understand issues and walk them through resolutions
Document issues and resolutions appropriately
Escalate more complex technical problems to the appropriate support teams
Manage multiple support requests while prioritizing issues based on urgency and impact
Provide professional, customer-focused support during overnight operations

Vacancy posted 1 day ago

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