General Manager

Club Operations Manager

Reports to: Regional Manager (RM) / Senior General Manager (Sr. GM)

Department: Club Operations

Duties and Responsibilities:

• Cultivate the next generation of leaders by proactively identifying the strengths and training opportunities for each Team Player. Encourage personal and professional development of the team by holding regular discussions to align individual goals with Excel career path.
• Lead the Assistant Manager (AM) in planning and implementing strategies to attract and keep members based on our Excel Core Values.
• Ensure club Team Players remain proficient in Planet Fitness mobile app use, content, and updates, as well as on tablet and Point of Sale (POS) operations.
• Ensure Team Players stay up to date on all required certifications, scheduled trainings, marketing plans and promotions, and operational updates.
• Utilize club reporting (Team Performance Tracker) and platforms to align with company metrics and KPI (Key Performance Indicators) expectations.
• Manage the club's budget, ensuring that all expenses are within budget and that the club is operating profitably.
• Oversee, supervise, and inspire Team Players to perform to their best abilities.
• Identify training needs by ensuring that the AM and all staff meet Excel standards.
• Conduct regular audits to ensure the club is presentable and holds up to Excel standards.
• Lead by example and ensure all Team Players adhere to the company's policies and guidelines and address actions that do not comply with set practices promptly.
• Accountable for conducting Team Player Assessments (TPAs) and competency evaluations for team members.
• Communicate members and create a high level of member service.
• Create job postings, interview potential Team Players, complete new hire processes, and train new hires.
• Actively coach and document with performance management as needed.
• Work with RM, Sr. GM, AM, and HR on conducting team member counseling, corrective actions, and terminations.
• Perform daily club walkthroughs, delegate, and follow up to ensure club cleanliness, member service, and atmosphere standards are upheld.
• Conduct club meetings on policies and procedures while inspiring team culture.
• Enter work orders into Computer Maintenance Management System and help manage the completion of work orders with Facilities, regional management, and vendors.
• Collaborate with RM/Sr GM and Facilities to identify, escalate as needed, and assist in completing some basic maintenance items.
• Working with SI/GC/RM/Construction to ensure proper operations and standards during remodels and new club builds.
• Assist in overseeing fitness equipment extractions and installations.
• Find and initiate community events and other outreach activities to promote and represent our company at.
• Manage club inventory and communicate on placing necessary orders.
• Work closely with the AM to prepare for potential future GM roles through mentoring, feedback, delegation, and day-to-day operations.
• Authorize expenditures and refunds, and make necessary bank deposits.
• Maintain availability while off shift to be a direct contact to help field operational questions and/or emergencies.
• Ensure club operations are running and all work shifts are covered at all times.
• Fill in (or ensure appropriate coverage) for the AM when they are unavailable to work as scheduled.

Qualifications:

• Must be at least 18 years of age.
• HS diploma or equivalent required.
• At least six (6) months of equivalent management experience required. Prefer prior experience as an Assistant Manager with Excel Fitness.
• CPR/AED certification required. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.
• Proven ability to lead, inspire, develop, and supervise the work of others.
• Familiar with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements, and KPI metrics.
• Demonstrated the ability, confidence, and leadership to manage a team.
• Effective communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Must have the ability to handle difficult situations and deal with sensitive and highly confidential information.
• Proficiency in Microsoft Excel and Word; DataTrak; Workday; Service Channel; and other related applications.

Supervisory Responsibility: This position will oversee up to 20 Team Players at one location, including Assistant Manager(s). Responsible for the performance management and hiring of all Team Players. Will ensure the team can adequately exhibit and maintain all Excel Core Values, principles, and duties, as well as meets established club performance metrics.

Budgetary Responsibility: This position will be authorized to spend up to $250 in club-related expenses or maintenance per incident. May also issue discretionary bonuses to Team Players as approved by the RM.

Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers, and vacuums. The noise level in the club environment may be loud on a regular basis.

Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.

• Regularly required to talk and hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
• Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time, exempt position. Under the Regulations, Part 541, an exempt Team Player is one who is not entitled to the minimum wage or overtime pay protections of the Fair Labor Standards Act (FLSA).

Standard work days and hours are Monday-Friday between 9am-9pm on site at the designated club overseen. This position may work outside of the established work schedule for any AM or employee Team Player shifts to ensure the club is open and running smoothly. Work hours may include the weekends and/or overnights as needed and are subject to change at any time depending on business needs.

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.