Customer Service Specialist

We are seeking a Customer Service Specialist to join a client in Fremont. This position is 100% onsite. Hours are Monday - Friday 8:30 am - 5:30 pm. This is a 3 month contract, with potential to extend.

Job Duties:

• Process purchase orders in SAP in an accurate and timely manner.
• Follow up with clients on orders and communicate with internal sales & production teams.
• Assist with RMA's.
• Track and manager orders when needed.
• Follow up on tasks and make sure all shipping samples, replacement parts and units are sent to clients.
• Ensure paperwork is filled out accurately in company portal.
• Process orders, create credit memos, ship samples and parts, new account set up.

Requirements:

• Excellent Microsoft Office skill including Excel (VLOOKUPS, Pivot Tables).
• SAP experience
• Prior Sales Support Experience.
• Associate Degree
• Excellent customer service and analytical skills.
• Excellent oral and written communication skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.