Front Desk Agent

Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences.Responsibilities - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler''s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. - Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. - Comply with attendance rules and be available to work on a regular basis. - Perform any other job related duties as assigned. About Us Join our award-winning family at the Hyatt Regency Dulles, where taking care of our people is the foundation for our success! Our hotel was awarded the 1 Customer Service Elite score in all of Hyatt''s Timeless portfolio in 2020 and achieved GBAC STAR Facility Accreditation in 2021 for cleaning and disinfecting to a higher standard. We offer a fun and supportive work environment, outstanding training and development opportunities, competitive pay and benefits, free parking, and Hyatt''s discount room program. We embrace diversity in the workplace and create an inclusive environment for all of our associates. Additionally, the hotel''s Fun Committee plans fun and engaging monthly activities, including an abundance of awards and recognition programs. Our newly renovated hotel is located minutes from Dulles International Airport in Herndon, Virginia, featuring 316 suite-style guest rooms and a 30,000 square foot IACC conference center. We would love to talk to you about your next career move!Don''t meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you''re excited about this role but your experience doesn''t align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.