User Support & Junior Systems Administrator

FirmaTRUST

Job Description

We are a leading Managed IT Services provider based in San Francisco seeking a User Support & Junior Systems Administrator to join our medium-sized IT support team. This role involves hands-on technical support and system administration for a diverse client base of over 700 users, including administrative staff and C-level executives. The ideal candidate is a technically savvy professional with extensive experience in user support, system maintenance, and network security, capable of working independently and collaboratively to troubleshoot and maintain a variety of platforms and devices.

Responsibilities

Provide direct daily support to users including Admin staff and C-level executives
Diagnose, repair, maintain, and upgrade hardware and computer equipment
Manage and configure Windows servers (2016 and newer), MacBooks, and mixed production environments
Administer mobile device management solutions (Workspace One, MAS360) and support mobile phones
Monitor and update computer networks, establish new networks, and ensure network security
Manage backup solutions including Veritas Backup Exec and support hosted services such as Office 365 and Gmail
Maintain documentation and inventory for software and equipment issued to users
Use Jira Service Management for ticket resolution and asset management
Provide customer service and technical coaching to team members

Required Qualifications

5+ years of experience in IT support and system administration

Preferred Qualifications

Experience supporting Windows 7 and newer versions
Proficiency in MacBook support
Familiarity with Mobile Device Management platforms such as Workspace One and MAS360
Knowledge of Single Sign-On and Multi-Factor Authentication systems like Okta and OneLogin
Hands-on experience with Veritas Backup Exec and hosted services including Office 365 and Gmail
Understanding of Group Policy Objects (GPO) administration
Strong technical troubleshooting skills
Proven track record providing technical helpdesk support within biotechnology or pharmaceutical sectors, with understanding of GxP regulatory requirements and support for laboratory information systems

\nCompany Description

FirmaTRUST has been providing managed IT Services for over 20 years. We provide end to end IT services, networking, security, virtualization, servers, backup, cloud services (servers and backup), email, database, help desk, voice and more. Since 1996 we have provided IT services to 1000s of SMB & Enterprise companies.

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Company Description

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Vacancy posted 14 days ago

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