Lead Field Service Technician

Lead Field Service TechnicianThe Lead Field Service Technician is responsible for leading the installation, maintenance, troubleshooting, and optimization of Building Automation Systems (BAS) and Fire Alarm/Life Safety Systems. This role provides technical leadership to field teams, supports complex customer issues, ensures compliance with applicable codes and standards, and delivers exceptional customer service while driving operational excellence.ResponsibilitiesKey Responsibilities:Lead the installation, commissioning, maintenance, and repair of Building Automation and Fire Alarm Systems.Troubleshoot and resolve complex technical issues remotely and on-site to ensure system reliability and performance.Provide technical guidance, mentoring, and support to field service technicians.Collaborate with customers, contractors, and cross-functional teams to develop and implement effective solutions.Conduct system testing, inspections, preventive maintenance, and performance verification activities.Ensure compliance with company policies, NFPA codes, regulatory requirements, and industry standards.Maintain accurate service documentation, reports, and project records.Lead field service projects, prioritize multiple tasks, and ensure efficient service delivery.Conduct customer training on system operation, maintenance, and best practices.Identify process improvement opportunities and implement field service best practices.Stay current with industry trends, technologies, and advancements in BAS and fire/life safety systems.QualificationsMust Have:5+ years of experience installing, servicing, troubleshooting, and commissioning Building Automation Systems (BAS), Fire Alarm Systems, or related building technologies.5+ years of hands-on experience with BAS and integrated fire/life safety systems, including maintenance, repair, system upgrades, and technical support.5+ years of experience interpreting technical drawings, wiring diagrams, schematics, specifications, and applicable regulatory codes.5+ years of experience leading field service activities, installation projects, technical teams, or customer-facing service operations.5+ years of experience managing multiple service calls, projects, or priorities in a fast-paced field service environment.5+ years of experience providing customer support, technical guidance, and resolving complex system issues both remotely and on-site.Demonstrated knowledge of applicable building automation, fire alarm, life safety, and regulatory standards.Strong verbal and written communication skills with the ability to effectively interact with customers, contractors, and cross-functional teams.We Value:NICET certification in Fire Alarm Systems.Experience with Honeywell XLS3000 and other fire alarm/life safety platforms.Knowledge of NFPA codes, standards, and compliance requirements.Experience leading installation, retrofit, or modernization projects.Demonstrated success driving process improvements and operational efficiencies.Continuous learning mindset with a commitment to staying current on industry technologies and best practices.Associate or Bachelor's degree in Engineering, Electronics, Fire Protection, Building Automation, or a related technical field.