Delivery/AOA Specialist

Job Description

Job Description

Description:

Delivery/AOA Specialist

Job Description

Summary

Delivery Specialists are responsible for familiarizing customers with the use of their new vehicles by explaining and connecting the cars technology and personalizing settings on the vehicle for individual customers

Duties and responsibilities

Inspect sold vehicles to identify and physical concerns and make those on the back of the New Car delivery list

Make sure that cars receive a full tank of gas before customer departs with vehicle

Ensure each customer receives both sets of keys to their vehicle

Demonstrate the location and use of spare tire and tools

Attach the temporary license tag on the vehicle and describe the time frame for receiving hard plates

Review owner’s manual and warranty literature with the customer, emphasizing the diagrams identifying lights and buttons

Explain factory complementary maintenance

Thoroughly explain features and operation of controls for each vehicle

Assure that the customers phone is paired and operational via Bluetooth

Explain factory online and in-car accounts/profiles with the customer and assist customer with registration of their car and phone

Review location and hours of the service department, ascertain that first service appointment is set

Confirm that front carpet mat is properly installed

Assure that We-Owe form is properly filled out and that any defects needing correction are correctly documented

Confirm with customer the best time to set up appointments for the We-Owe items

Follow up with customers to schedule factory-required delivery appointments in-store and at home

Maintain New Car delivery bay by sweeping and keeping the area free of debris

Return key boxes to make-ready department daily

Assist with physical inventory

Assist in maintaining key security

Perform various duties as needed; locate cars for dealer trade, follow salesperson to deliver vehicle, help fill in front lot

Qualifications

• Bilingual: Spanish and English
• Desire to sell
• High school diploma or GED
• 4 years clear driving record- No previous DUI history or moving violations
• 1-year automotive dealership experience helpful
• Advanced knowledge of new car technology

Competencies

• Detail oriented with customer service focus
• Enthusiastic, thorough and dependable
• Good interpersonal and communication skills
• Works well with little or no supervision
• Ethical Conduct with clean & neat appearance
• Ability to multitask

Work Environment

This job operates in various types of vehicles and business environments that may include loud noises, odors or weather conditions. Driving is mostly during the day but can be required to drive in low light conditions. Mostly working with customers while standing or sitting in delivery bays in various temperatures.

Physical Demands

Safely drive a variety of vehicles in inclement weather or road conditions, load and unload packages up to 30 lbs. Follow established motor vehicle rules and laws. May sit, walk or stand for long periods of time in all weather and temperature conditions. Repetitive use of arms and legs and moving the whole body such as standing, climbing, lifting, balancing, walking, stooping, reaching, pushing, grasping, hearing, seeing and talking.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are typically Monday through Saturday, 8:00 a.m. to 5 p.m. Evening, Holiday and weekend work may be required as job duties demand.

Travel

This position requires 10% travel beyond delivery areas.

Valid driver's license is required, and all applicants must be willing to submit to a drug screen and background check prior to employment. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.