Training Instructor

Staff Trainer/Development


Compensation
Range: $60,000
- $85,000


FLSA:
Exempt


Location: Boston,
MA


Contact:
HR Department: View email address on click.appcast.io;
Website:


BENEFITS: Excellent single/family health, vision and dental PPO with 70% employer
contribution & 401K.

EXECUTIVE SUMMARY:


With more than 25 years on the front lines of
the battle for economic justice, the Neighborhood Assistance Corporation of
America (NACA) fights on behalf of working people against predatory and
discriminatory lending practices, and ensures that its Members can build
strong, stable neighborhoods through affordable homeownership in urban and
rural areas nationwide. NACA is a high-profile organization with over two
million Members and a tremendous track record of success assisting hundreds of
thousands of homeowners and homebuyers. NACA has set the national standard for
assisting low to moderate income people achieve the dream of affordable
homeownership. NACA is growing its local offices nationwide and adding
additional staff and locations to significantly increase the number of people
and communities it serves with its extraordinary mortgage programs.


POSITION
SUMMARY:


The Staff Trainer/Development ("Trainer") is responsible for the development and
delivery of training programs to new hires and existing staff in both classroom
settings and web-based. This includes training for NACA's various departments and
staff in NACA's offices nationwide.
He/she designs instructional workbook materials including hands-on
experiences, worksheets, course objectives and course agendas. The Trainer is also responsible for
providing support through mentoring, observation and feedback. He/she identifies
opportunities for and delivers virtual training events and employs rapid course
development methodologies to quickly meet the staff's training needs. The Trainer must have experience or
quickly learn NACA's Purchase program, in addition to all services and
functions provided by NACA staff. The Trainer is considered the Subject Matter
Expert for all staff members. He/she reports directly to a
senior executive manager and works closely with the H.R. department, national management,
and adheres to directions of NACA's CEO and national management.


JOB
RESPONSIBILITIES:


Plan,
conduct, coordinate and implement a comprehensive training program for the
staff.


Resource for
counselors seeking or needing additional training.

Effectively
deliver training through a variety of approaches including on-line webinars,
face-to-face, one-on-one mentoring, and training the local leaders.

Learn
internal systems and processes to be a supportive resource able to field
questions about a variety of underwriting topics.

Work
with managers and others to reinforce the current curriculum, and continue
building a training platform to focus on excellent customer service and increasing
productivity.

Designs, develops and updates the training
materials including manuals, desktop procedures, computer based training modules,
and evaluation assessments.

Assist with the development and maintenance of
policies, procedures and guidelines.

Monitor and stay current with procedural,
administrative and system changes to ensure training and policies/procedures are
effective, updated and consistent.

Develop
a training program that is unique to NACA's goals, values and mission
statement.

Enhance
staff productivity, consultative skills, understanding of the Policies and
Procedures, product knowledge and available resources.

Plans, prepares, and delivers training that
maintains an environment where staff are actively engaged in meaningful
learning experiences.

Maintains learner records in the ClassMarker and
related systems - i.e. Test scores.

Make one-on-one contact with staff for issue
identification and/or resolution.

Identifies and modifies instructional resources
to meet the needs of the staff with varying backgrounds and learning styles.

Assists in assessing, changing curricular needs
and offering plans for improvement.

Maintains effective and efficient record keeping
procedures.

Collaborates with peers to enhance the
instructions and support.

Conducts needs analysis of staff to identify
employee knowledge and performance gaps.

Determines appropriate solutions to achieve
goals and improve employee performance.

Develops and implements tests on underwriting
processes, systems, and tools.

Facilitates skill-building programs/courses
supporting the development of staff.


Helps supervisors improve their interpersonal
skills in order to deal effectively with employees.

Provide individualized training plans to
strengthen a staff's existing skills or teach new ones.

Partners with NACA departments to determine
training needs.

Establish deadlines and personal work plans.

Confer with managers and supervisors, and conduct
surveys to identify and assess training needs.

Continuously reviews and evaluate training
programs and best practices to remain current with the latest training material,
technology-based solutions, and delivery methods and trends.


Finds new ways to be more effective in the
delivery of the training to the staff. Learn new techniques to improve training
facilitation skills.

Attends regular training meetings, respond to
emails and phone calls to insure all training inquiries are addressed in a
timely manner.


TIME DEMANDS:


This
job often requires 50+ hours a week with some evening and weekend work as
necessary to meet the demands of the job. The standard weekly office schedule is 8:30 a.m. to 6:30 p.m. with
weekends during new hire training and other activities.


COMPENSATION:


Given the
supervisory and other responsibilities, this is an exempt position. The base pay is between $55,000 and $75,000
depending on the responsibilities, experience, skills of the candidate, and
other factors.


JOB QUALIFICATIONS:


EDUCATION:


B.A. or B.S. - Preferred

High School Graduate or Equivalency -
Required

Mortgage and/or real estate courses - Highly
Preferred

Mortgage Loan Origination license - preferred

EXPERIENCE:


Three (3) years or more of training experience.

Mortgage brokerage, real estate, origination, processing and/or
counseling - Highly Preferred.

Work as a NACA Mortgage Counselor - Highly
Preferred.

Management/supervisory experience - Preferred.

Licensed as Mortgage Loan Originator ("MLO") - Preferred.

CORE COMPETENCIES:

She/he is expected to have the following
personal characteristics and professional experiences:


Communication:
Communicate effectively orally and in writing with Members, NACA staff,
community leaders, vendors etc.


Professional Skills: Detail oriented, well organized with ability
to work under pressure and independently with only general supervision, demonstrating
strong problem-solving skills.

Knowledge: Working knowledge of mortgage lending, real
estate and financial counseling.


Leadership: Proven ability that
demonstrates professionalism internally and externally. Creates a positive work
environment while remaining alert to potential risks, concerns and violations.

Management: Strong supervisory and
organizational skills needed to ensure staff adhere to NACA's performance
requirements and policies & procedures. Team player with ability to take
direction.


Customer Service: Ability to
follow-up and provide effective solutions.

Computer
Skills: Strong computer skills with the ability
to learn and operate new complex software.

Mission
Driven: Energy and enthusiasm for NACA's mission of community advocacy,
neighborhood stabilization and fighting for economic justice. Willing and able
to participate in NACA's aggressive advocacy campaigns and activities.


For more information
about NACA and its history and programs, visit


APPLICATION PROCESS:


Applicants must complete the application at


NACA is an equal opportunity employer. Minority and bilingual
individuals, particularly those who speak and write in Spanish, are strongly encouraged
to apply.


To follow-up and for inquiries regarding this and other positions
contact NACA's HR Department at View email address on click.appcast.io or call View phone number on click.appcast.io.


This
job description is solely for descriptive purposes and the responsibilities may
change. It does not constitute a
contract for employment, and all employment at NACA is at-will.