Admissions Coordinator, Non-Degree Programs

Admissions Coordinator, Non-Degree Programs University Overview The University of Pennsylvania, the largest private employer inPhiladelphia, is a world-renowned leader in education, research,and innovation. This historic, Ivy League school consistently ranksamong the top 10 universities in the annual U.S. News & WorldReport survey. Penn has 12 highly-regarded schools that provideopportunities for undergraduate, graduate and continuing education,all influenced by Penn's distinctive interdisciplinary approach toscholarship and learning. As an employer Penn has been rankednationally on many occasions with the most recent award from Forbeswho named Penn one of America's Best Large Employers in 2023. Posted Job Title Admissions Coordinator, Non-Degree Programs Job Profile Title Coordinator, Program Job Description Summary Founded in 1881 as the world's first collegiate business school,the Wharton School of the University of Pennsylvania is shaping thefuture of business by incubating ideas, driving insights, andcreating leaders who change the world. With campuses in bothPhiladelphia and San Francisco, Wharton has over 850 staff, afaculty population of more than 235 renowned professors, and 5,000undergraduate, MBA, executive MBA, and doctoral students. Each year13,000 professionals from around the world advance their careersthrough Wharton Executive Education's individual,company-customized, and online programs. More than 104,000 Whartonalumni form a powerful global network of leaders who transformbusiness every day. Wharton is home to a dynamic community ofstaff, bringing a wide range of skills, experiences, andperspectives. To learn more, visit Job Description The Admissions Coordinator supports the effective delivery ofstudent recruitment and admissions, applicant services, andenrollment operations throughout the full application cycle. Therole coordinates applicant tracking, application review, readeronboarding and support, and admissions documentation to promote anefficient and consistent review process. Serving as a key point ofcontact for applicants, families, educators, and partners, theposition evaluates and resolves complex inquiries, providesaccurate guidance across programs and admissions requirements,audits frontline responses, and maintains helpdesk knowledgeresources. The position also coordinates virtual and in-person recruitmentevents, including event research, logistics, staffing,communications, materials, and on-site representation. It tracksparticipation and recruitment outcomes, assesses eventeffectiveness, and recommends improvements informed by data andstakeholder feedback. In addition, the role maintains admissions,recruitment, enrollment, scholarship, and award data; monitors dataquality; produces reports and leadership summaries; and developspartner, donor, and stakeholder communications that highlightstudent experiences, outcomes, and program impact. Job Responsibilities Admissions Operations Support admissions operations throughout the application cycle,including maintaining applicant tracking and enrollmentactivities. Assist with application review activities and participate inthe admissions review process using established evaluationcriteria. Assist with onboarding application readers and supportingapplication readers throughout the admissions cycle. Facilitate communication between admissions readers andinternal staff to ensure an efficient review process. Maintain admissions procedures, documentation, and operationalresources to promote consistency across application cycles. Applicant Support and Helpdesk Operations Serve as a point of contact for applicant, parent, educator,and partner inquiries throughout the admissions and enrollmentprocess. Triage helpdesk cases by reviewing contact history, priorinteractions, and related issues and applying deep knowledge ofprogram and course offerings, requirements, and ongoing initiativesto accurately assess each inquiry and determine the appropriatecourse of action. Resolve helpdesk cases related to applications, enrollment,programs, competitions, and general admissions questions, providingaccurate and consistent guidance while meeting established servicestandards. Audit Tier 1 helpdesk responses to ensure accuracy,consistency, and quality of customer service. Lead annual maintenance and enhancements to Helpdesk KnowledgeBase documentation by updating and organizing supportresources. Recruitment Events Coordination Research events, fairs, and conferences that align with targetaudiences and support lead generation, with manager oversight. Coordinate logistics, registration, and staffing for virtualand in-person recruitment events. Attend recruitment events as needed to provide additional staffsupport. Maintain recruitment calendars and coordinate event schedulesacross the unit. Prepare and distribute recruitment materials, eventcommunications, and presenter resources. Track event participation, campaign performance, andrecruitment outcomes. Evaluate which events, fairs, and conferencesprovide the most return, and communicate data and results withleadership. Collect participant and staff feedback and recommendimprovements to recruitment programming and event operations. Data, Reporting, and Administrative Operations Maintain accurate admissions, recruitment, and enrollment datain Salesforce and other systems. Generate routine and ad hoc reports to support admissionsplanning, enrollment management, and leadershipdecision-making. Monitor data quality and resolve inconsistencies acrossadmissions and recruitment systems. Compile scholarship and award data, maintain documentation, andsupport scholarship communications. Prepare communications for partners and stakeholders acrossvarious formats, including student bios, donor summaries, studentsuccess stories, and impact narratives. Compile admissions and recruitment data and prepare summariesfor leadership. Qualifications Required Bachelor's degree and two to three years of professionalexperience in admissions, customer service, higher education,program administration, student services, enrollment management ora related field. Demonstrated organizational skills and the ability to managemultiple priorities in a fast-paced environment. Excellent written and verbal communication skills with a strongcommitment to customer service. Strong attention to detail and demonstrated ability to identifyand resolve data inconsistencies. Proven proficiency with Microsoft Office Suite. Strong attention to detail and demonstrated ability to identifyand resolve data inconsistencies. Preferred Experience supporting admissions or recruitment operations in ahigher education setting Familiarity with Salesforce, Airtable, or other customerrelationship management (CRM) or database systems. Experience analyzing recruitment, admissions, enrollment, orevent-performance data and communicating findings toleadership. Availability for occasional evening or weekend work and travelrelated to recruitment events. Job Location - City, State Philadelphia, Pennsylvania Department / School Wharton School Pay Range $24.21 - $30.00 Hourly Rate Salary offers are made based on the candidate's qualifications,experience, skills, and education as they directly relate to therequirements of the position, and in alignment with salary rangesbased on external market data for the job's level. Internalorganization and peer data at Penn are also considered. Equal Opportunity Statement The University of Pennsylvania is an equal opportunity employer.Candidates are considered for employment without regard to race,color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenshipstatus, age, disability, veteran status or any class protectedunder applicable federal, state or local law. Special Requirements Background checks may be required after a conditional job offer ismade. Consideration of the background check will be tailored to therequirements of the job. University Benefits Health, Life, and Flexible Spending Accounts : Pennoffers comprehensive medical, prescription, behavioral health,dental, vision, and life insurance benefits to protect you and yourfamily's health and welfare. You can also use flexible spendingaccounts to pay for eligible health care and dependent careexpenses with pre-tax dollars. Tuition : Take advantage of Penn's exceptional tuitionbenefits. You, your spouse, and your dependent children can gettuition assistance here at Penn. Your dependent children are alsoeligible for tuition assistance at other institutions. Retirement: Penn offers generous retirement plans tohelp you save for your future. Penn's Basic, Matching, andSupplemental retirement plans allow you to save for retirement on apre-tax or Roth basis. Choose from a wide variety of investmentoptions through TIAA and Vanguard. Time Away from Work: Penn provides you with asubstantial amount of time away from work during the course of theyear. This allows you to relax, take vacations, attend to personalaffairs, recover from illness or injury, spend time withfamily-whatever your personal needs may be. Long-Term Care Insurance: In partnership with GenworthFinancial, Penn offers faculty and staff (and your eligible familymembers) long-term care insurance to help you cover some of thecosts of long-term care services received at home, in the communityor in a nursing facility. If you apply when you're newly hired, youwon't have to provide proof of good health or be subject tounderwriting requirements. Eligible family members must alwaysprovide proof of good health and are subject to underwriting. Wellness and Work-life Resources : Penn is committed tosupporting our faculty and staff as they balance the competingdemands of work and personal life. That's why we offer a widevariety of programs and resources to help you care for your health,your family, and your work-life balance. Professional and Personal Development: Penn provides anarray of resources to help you advance yourself personally andprofessionally. University Resources: As a member of the Penn community,you have access to a wide range of University resources as well ascultural and recreational activities. Take advantage of theUniversity's libraries and athletic facilities, or visit ourarboretum and art galleries. There's always something going on atPenn, whether it's a new exhibit at the Penn Museum, the latestmusic or theater presentation at the Annenberg Center, or the PennRelays at Franklin Field to name just a few examples. As a memberof the Penn community, you're right in the middle of theexcitement-and you and your family can enjoy many of theseactivities for free. Discounts and Special Services : From arts andentertainment to transportation and mortgages, you'll find greatdeals for University faculty and staff. Not only do Penn arts andcultural centers and museums offer free and discounted admissionand memberships to faculty and staff. You can also enjoysubstantial savings on other goods and services such as new carsfrom Ford and General Motors, cellular phone service plans, movietickets, and admission to theme parks. Flexible Work Hours: Flexible work options offercreative approaches for completing work while promoting balancebetween work and personal commitments. These approaches involve useof non-traditional work hours, locations, and/or jobstructures. Penn Home Ownership Services: Penn offers a forgivableloan for eligible employees interested in buying a home orcurrently residing in West Philadelphia, which can be used forclosing costs or home improvements. Adoption Assistance: Penn will reimburse eligibleemployees on qualified expenses in connection with the legaladoption of an eligible child, such as travel or court fees, for upto two adoptions in your household. To learn more, please visit: #J-18808-Ljbffr University of Pennsylvania