Assistant General Manager

TWIN PEAKS JOB DESCRIPTION: Assistant General Manager General Purpose Of The Job This job requires the Assistant General Manager to work directly with the General Manager and all team members, including Assistant Managers, to create and maintain a profitable store environment that provides best-in-class service and hospitality to every guest. The Assistant General Manager must also manage costs, recruiting efforts, local staff management, training, and ensure proper policies are followed, including employment and incident documentation. The Assistant General Manager is very hands‑on and will be responsible for the daily operations learning alongside the General Manager for further development. You must be dependable, self‑reliant, and have wonderful guest hospitality, coaching, and teaching skills. The essence of this promise is to guarantee that every guest may walk into a Twin Peaks to be promptly welcomed and entertained by physically fit, attractive, and engaging Twin Peaks Girls, who simultaneously deliver hot, tasty food and 29‑degree beer. It is vital that you combine strong organizational and prioritization skills with professional dedication and a team‑oriented attitude. Essential Duties And Responsibilities Effectively teach, motivate, coach, and discipline staff, the HOH, and Twin Peaks Girls; must garner the respect of all employees. Be proficient with interviewing, warning, counseling, hiring, and firing employees, and ensure that all such events are properly documented and discussed with the General Manager before making such decisions. Ensure cash handling procedures are being followed. Help with assistant management development as he or she develops into the AGM level. Proactively recruit as needed. Hold kitchen staff accountable to standards, ticket times, safety, and sanitation guidelines. Handle volume and stress with composure and finesse. Uphold the standards and expectations. Maintain knowledge of systems, methods, and processes that contribute to great execution. Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy, contacting the General Manager and VP of Operations immediately. Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance. Drive sales by working with the General Manager/Managers, Twin Peaks Girls, and HOH team members to execute excellent operations. Effectively coach and counsel; hold team members and assistant managers accountable to standards and be willing to correct standards that are not met in any area of Twin Peaks. Maintain organized and updated training schedules, programs, and materials for new employees; effectively execute training and development programs. Practice sound inventory control. Control PNL/COGs/Bar, Food, and Labor costs; complete follow‑up and approval with the General Manager. Dress and act professionally each day to set a good example for all employees. Manage HOH and FOH productivity. Enforce safety and sanitary practices, maintenance, and regulatory compliance for the kitchen area; uphold standards of cleanliness per EcoSure/Health Department Compliance and maintain a rating of A. Review schedules on a weekly basis and ranking reports; manage staffing levels and shift assignments. Be audit ready always (daily/shift critical audits). Pay and review invoices. Ensure asset protection and security are in place (e.g., back door, liquor cabinet, storage rooms stay locked). Maintain compliance for Peaks Point Training. Maintain proper state food certificates, all up to date and not expired; ensure system is in place so they have certificates on day one of employment (if applicable). Help ensure all managers’ food/alcohol certifications and food cards are in date (if applicable). Ensure that alcohol is always served responsibly and in accordance with the law. Have mathematical skills necessary to understand PNL, cost controlling, etc. Follow uniform standards (FOH/HOH/Management). Maintain restaurant overall organization and cleanliness. Participate in the R&M program. Keep employee files up to date with proper documentation. Ensure operational basics and standards are adhered to with total commitment and passion: include line checks, critical line checks, scheduling, standards, security, testing, training, cook times, etc. Supervision Received This position will report to the General Manager. Supervision Exercised Managers and full restaurant staff. Uniform Standards Twin Peaks logo, non‑wrinkled polo (tucked in). Slacks – black, navy, brown, khaki, grey or jeans – stylish, fitted; no stains, tears, holes, frayed seams/cuffs or bleaching. Socks – appropriate dress socks for slacks or jeans. Shoes – non‑slip, closed‑toe dress shoe rubber‑soled or suitable work shoes; belt to match. Hats (HOH only) – no ponytails, mullets, f‑mohawks, exotic unnatural hair colors; no facial piercings; no shirts with brand name words or logos (vendor logos, Affliction, Ed Hardy, etc.); no suits or ties; no shorts, workout/yoga pants, leggings; no dresses or skirts; no white socks with dark pants; no sandals or sneakers. Qualifications & Skills Must have substantial leadership experience in high‑volume restaurants and/or bars. Ability to apply common‑sense understanding to carry out multi‑step instructions and to deal with quickly changing situations with many variables. Ability to mathematically compute proper change, accurately perform checkouts for employees, cash handling procedures followed, and compute correct bank deposits. Must successfully attend and complete any and all required training in compliance with local and state regulations, such as food and/or alcohol service certifications. Language Skills Ability to effectively communicate in English. Spanish communication skills are extremely helpful. Certificates, Licenses, Registrations Ability to obtain and/or maintain any government‑required licenses, certificates or permits, including ServSafe Food Manager and ServSafe Alcohol. Must attend orientation and agree to policies and procedures as outlined. Must attend and successfully complete the Twin Peaks Assistant General Manager training program prior to working a shift without supervision. Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role, including standing, walking, using hands and fingers to handle, feel, or carry objects and controlling vision abilities such as close, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management Team Development Maintain a fun and professional work environment grounded on values, brand standards, guiding principles, and promises. Provide a management development program on Peaks Point and supporting materials for success. Ensure all managers are current and up to date with reviews, certificates, training, etc., alongside the General Manager. Work Environment This work environment is representative of the conditions encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to fumes or airborne particles from the kitchen, wet and/or humid conditions in the dish area or walk‑in cooler, and occasional use of toxic or caustic chemicals when cleaning are common. The noise level is usually loud. What Success Looks Like Performance and success are driven through running the business according to brand standards with a focus on people, sales, and profits, maintaining hospitality standards at all times, maintaining the attributes, championing change while maintaining food quality standards, and keeping promises to guests. #J-18808-Ljbffr