Application Support Analyst

Application Support Analyst

Estimated Start Date: 08/31/2026 (estimated) Estimated End Date: 12/31/2026 contract through the end of the year with potential for extension Location: hybrid on-site in Chicago on-site 2 days/week and remote the other days

Role Summary

This role supports the day-to-day execution of AI governance reviewsfrom intake and triage through risk assessment and final approvalcoordinating closely with technology, security, data privacy, legal, and business stakeholders. The contractor ensures timely, high-quality assessments, clears backlog by following up on incomplete submissions, and looks for technology-enabled ways to make the intake & review process more efficient and effective.

Key Responsibilities (What Success Looks Like)

Support workflow management: develop schedules, track milestones, prepare agendas/materials, support metrics reporting and report use case progress/status, risks, and dependencies to stakeholders.

Enable the AI Use Case Review Process through the following actions:

• Run intake & triage: validate submissions, classify inherent risk, route to correct path, and shepherd items from initiation to approval with clear status updates by documenting findings and recommending targeted mitigations;
• Coordinate with SMEs to incorporate their evaluation/inputs and ensure comprehensive review coverage.
• Leverage your baseline understanding of Responsible AI principles to facilitate conversations between requesters and SMEs

Remove workflow blockers through the following actions:

• Follow up with business teams to resolve incomplete or unclear submissions to drive items to closure.
• Facilitate cross-functional alignment across Security, Data Privacy, Legal, Architecture, and product/business teams to unblock issues and converge on decisions.
• Identify, create, and pilot process enablers (e.g., light automation, template creation, metrics dashboards) that improve efficiency and consistency in AI Governance execution.

Required Skills & Experience (Must-Haves)

5-7 years of experience in technology, governance, compliance, risk management, security, business process analysis or related fields; Hands-on experience in risk reviews or governance workflows (technology, security, or data governance contexts preferred).

Excellent communication and facilitation skills; effective working with both business and technical teams.

Experience building trackers/dashboards (e.g., Excel/SharePoint lists, Power BI) to visualize pipeline and cycle times.

Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, SharePoint, Teams, Copilot) for analysis, communication, documentation and reporting.

Demonstrated curiosity for AI and commitment to its responsible use; Working knowledge of AI principles and governance frameworks; awareness of ethical considerations and emerging practices (plus).

Nice-to-Have Qualifications

Comfort in building necessary solutions with available tools (e.g., SharePoint Copilot Agents to extract information from SharePoint lists) Exposure to model/GenAI risk topics (e.g., data handling, evaluation, monitoring). Prior experience in regulated or risk-sensitive environments.

Day-to-Day Activities

Support Communications: Prepare stakeholder readouts and meeting materials; capture decisions and next steps.

Support Process Management: Maintain a clean pipeline with SLAs, aging, and status tags; escalate blockers with context; Review submissions for completeness; request missing evidence (security, privacy, architecture, business); Draft/maintain risk assessment summaries & mitigation plans; track owner and due date.

Support Reporting Efforts for example preparing pipeline velocity reports

Support Intake Inventory Management: Lead intake/triage huddles, maintain action logs, and send concise follow-ups

About Us: InterSources Inc

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 19 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.