Housing Specialist

Job Description

Job Description

Department: Assisted Housing 

Reports To: Supervisor, Assisted Housing 

Salary: $52,911.53

Job Overview: 

Support the mission of THA and the Section 8 Housing department by providing subsidized rent services and support management to low-income individuals and families in a professional, non-judgmental, and compassionate manner. Perform a wide range of activities related to determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. Accept full accountability for assigned cases including accurate and complete files, resolution of customer service matters, and responsiveness to participant and landlord inquires. 

Responsibilities and Essential Duties: 

• - Maintain familiarity with current U.S. Department of Housing and Urban Development Federal Regulations related to Section 8 Housing programs. 

• - Counsel applicants and clients regarding eligibility including unit size, payment standards, and other guidelines  

• - Effectively manage an assigned caseload of HCV participants. 

• - Conduct annual re-certifications within required time frames. 

• - Process and monitor client transfers to a new dwelling. 

• - Complete interim re-certifications and changes as required. 

• - Maintain accurate and complete applicant/participant files. 

• - Provide excellent customer service to applicants, clients, landlords, co-workers, and vendors by responding to inquires, phone calls, correspondence, and e-mail in a timely and responsive manner. 

• - Attend informal hearings. 

• - Conduct participant briefings. 

• - Determine housing assistance payments and tenant rent calculations within guidelines. 

• - Educate clients on program requirements and family obligations.