Office Administrator (Part Time)

As an Office Administrator you are the first person our customers see when they walk into one of our Compass offices You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained You will support a small roster of our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more As an OA you are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support Partner with the National Onboarding team on facilitation of onboarding processes for new customers Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change Ability to work in the office during standard operating hours Previous experience in real estate a plus Great listening skills, connects well with others, and is empathetic of the customer’s pain points Meticulous attention to detail, highly organized 1-2 years previous experience in customer service, office management, hospitality, or operations A passion for creating community within a space; you encourage in-office interaction, bonding and engagement Strong verbal communication and presentation skills Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus Ability to lift up to 25 lbs #J-18808-Ljbffr Compass