Patient Reception Specialist - North University

Patient Reception Specialist

Harbor Health is looking for skilled Patient Reception Specialists to become a member of our team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it, allowing everyone to fully flourish. Join us as we build a fully integrated system that connects care to a better payment model that truly puts the human being at the center. The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive. Position duties and responsibilities

This role will be responsible for:

• Provides initial customer service to all patients including but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the electronic medical record system for patient information, and creating patient files
• Quickly answering or properly referring questions
• Notifying providers of patient arrivals
• Provides conflict resolution and responds to patient grievances
• Creates and maintains confidential patient files and records, files accordingly
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Float to other facilities as needed and required
• Facilitates patient check-in and check-out. Explain payment options.
• Collects and posts patient payments; prepare deposits and follow established cash handling procedures
• Completes patient intakes, and conducts insurance verifications and authorizations
• All other duties as assigned

Desired professional skills and experience

• High school diploma or GED
• Minimum of six (6) months of experience working in a professional administrative or related capacity
• Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients
• Excellent analytical and problem-solving skills
• Proficiency with Google Suite
• Organization and time management skills

Physical requirements of the role include:

• Working rotating shifts
• Physically demanding, moderate-stress environment
• Exposure to blood and body fluids, communicable diseases, and repetitive motions
• Pushing and pulling heavy objects
• Full range of body motion including handling and lifting clients
• Position requires light to moderate work with 50 pounds maximum weight to lift and carry
• Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing

Additional skills & experiences preferred include:

• Bilingual English/Spanish experience

What we offer

• Collaborative and dynamic work environment
• An organization made of people who are passionate about changing the healthcare landscape
• Competitive salary and benefits package
• Professional development and growth opportunities
• A transparent and unique culture

Harbor Health is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all clinicians and teammates and actively encourage applications from people of all backgrounds.